Business Process Manager

The Opportunity

We are seeking a seasoned

Business Process Manager

to lead our Customer Data setup support team and oversee the Business Process Organization (BPO). This leader is accountable for end-to-end process performance, data quality, controls, and continuous improvement across customer data setup support and maintenance—ensuring accurate, compliant, and timely customer setup that enables seamless order-to-cash execution and strong customer experience.

In this role, you will combine operational leadership with financial expertise to evaluate process performance, manage risk, and support strategic decisions. You will supervise professional-level employees.

How You'll Make An Impact

- Own and optimize the customer data setup (new customer requests, amendments, validations, approvals, and governance) supporting internal and external (Independent Manufacturer’s Representatives) requests and liaison with the Global Master Data Governance (MDG) group.

- Establish and maintain SOPs, controls, and RACI to ensure consistent execution across internal teams and BPO partners.

- Set clear team goals and objectives, monitor performance, and drive operational results aligned to service expectations (quality, speed, compliance).

- Lead day-to-day operations including work intake management, prioritization, escalation handling, and stakeholder communications.

- Manage BPO performance through KPIs, quality audits, root-cause analysis, and corrective action plans.

- Coordinate operational cadence (weekly/monthly reviews), ensure adherence to procedures, and maintain strong partnership governance.

- Drive productivity and quality improvements through coaching, training, and standardization.

- Ensure customer master data accuracy and completeness, including adherence to controls and compliance requirements (e.g., segregation of duties, approvals, documentation).

- Identify risks and implications to downstream processes (credit, billing, collections, reporting) and implement mitigating actions.

- Maintain strong awareness of business outlook and process impacts to identify opportunities, implications, and operational risks.

- Lead improvement initiatives using Lean/continuous improvement methods (defect reduction, cycle time improvements, standard work, automation readiness).

- Partner with IT, Finance, Sales Ops, Credit & Collections, Compliance, and other stakeholders to implement sustainable solutions and prevent recurrence of issues.

- Coordinate oversight over EDI process, requirements, and governance

- Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Your Background

- Bachelor’s degree in Business, Finance, Accounting, or related field (Master’s/MBA a plus).

- 5–8+ years in financial operations/process management, audit, master data/customer onboarding, shared services, or BPO-led environments.

- Demonstrated experience leading teams and influencing cross-functional stakeholders.

- Strong analytical skills with.

- Working knowledge of customer master data concepts (data governance, validation, controls) and familiarity with SAP S/4 environment.

- Comfortable with ambiguity and capable of solving difficult (not overly complex) operational problems with structure and discipline.

- Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.

More About Us

We pride ourselves on offering a holistic range of competitive benefits to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us, in work and out.

For this role, depending on grade and experience, we offer the following employee benefits (subject to the respective plan rules):

- Health Care: medical (PPO, CDHP with HSA HMO), dental, and vision.

- Financial Wellbeing: Employer sponsored pension - 401(k) Program with generous company match and contribution, Life/AD&D Insurance, disability insurance.

- Family Care: Life and Family (Legal, pet, auto, home, identity theft, etc.), special needs support, and adoption assistance.

- Work-Life: Enhanced leave programs (FMLA, Military Service Leave, Maternal, Paternal, adoption, vacation, and holiday).

- Employee Engagement and Development: Employee Resource Groups (depending on location), tuition reimbursement program, on-demand learning platforms.

Hitachi Energy is a global technology leader in electrification, powering a sustainable energy future through innovative power grid technologies with digital at the core. Over three billion people depend on our technologies to power their daily lives.

With over a century in pioneering mission-critical technologies like high-voltage, transformers, automation, and power electronics, we are addressing the most urgent energy challenge of our time – balancing soaring electricity demand, while decarbonizing the power system.

Headquartered in Switzerland, we employ over 50,000 people in 60 countries and generate revenues of around $16 billion USD. We welcome you to apply today.

Hitachi Energy is an Equal Employment Opportunity (EEO) employer committed to encouraging inclusion in the workplace.

All qualified applicants will receive consideration for employment without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, protected veteran status, or any other legally protected characteristic.

As an Equal Employment Opportunity Employer, applicants may request to review the Affirmative Action Plan of a particular facility between the hours of 9:00 A.M. – 5:00 P.M. EST Monday through Friday by contacting an HR Representative at 888.504.2007. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access Hitachi Energy’s career site as a result of your disability. You may request reasonable accommodations by calling an HR Representative at 888.504.2007. Resumes and applications will not be accepted through this method.

For more information regarding your EEO rights as an applicant, please visit this website.