Summary:
Field breakdown calls for company equipment, create/document breakdown events, dispatch service providers out to repair equipment, process invoices for payment to providers. Inspect in bound equipment for defects and potential DOT write ups.
Major Duties:
•Provide emergency roadside assistance to customers during the shift.
•Receive in-bound calls from our customers and diagnose mechanical issues.
•Act as a liaison between the servicing location and the customer.
•Demonstrate excellent phone and customer service skills to interact with internal and external customers.
•Disperse payment to servicing locations following company policies in the process.
•Inspecting equipment to include Semi Tractors and Semi-Trailers for defects.
Job Requirements/Work Area Conditions:
Education: HS Diploma/ GED, and vocational training preferred.
Certifications: Must hold a Regular Operator (Class D) driving license
Experience: 1-2 years
Type of Experience: Semi Tractors and Semi-Trailers, equipment.
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Expected hours: 40 per week
Benefits:
Schedule:
Application Question(s):
•Work Authorization/Visa Status
Education:
•High school or equivalent (Preferred)
Experience:
•Tractors/Trailers/Truck equipment: 1 year (Preferred)
•Providing emergency roadside assistance: 1 year (Preferred)
•Diagnosing mechanical issues: 1 year (Preferred)
•Inspecting equipment (Semi Tractors/Trailer): 1 year (Preferred)
•Dispatching service providers to repair: 1 year (Preferred)
•Customer service: 1 year (Preferred)
•OTR Maintenance: 1 year (Preferred)
License/Certification:
•Class D (regular) driver's license (Preferred)
Work Location: In person