Customer Account Representative

Interested in being part of protecting critical infrastructure? Grow your career with Foxguard!

At Foxguard, we develop customized cyber security, compliance, and industrial computing solutions to protect and optimize the world's critical infrastructure. Headquartered in Christiansburg, Virginia, in the heart of the Blue Ridge Mountains near Virginia Tech and Radford University, we meet the cybersecurity needs of customers all over the world. Recognized as 2021 Company of the Year by the Roanoke-Blacksburg Technology Council, our passion is advancing the technology available to our customers and the skills of our team members. As a wholly owned subsidiary of Framatome, we are built for security and have big plans for growth. The world needs what we do, and we need you.

What will you be doing?

You will be managing customer order processes with high precision; this can include entry, inspection, change processing, calculating fees, etc. This role acts as a liaison between the assigned customer accounts and the internal departments. Additionally, you will communicate professionally and timely with internal/external customers and suppliers.

All candidates must meet the following minimum requirements to be considered for this opportunity:

- Completion of a High School diploma or equivalent with at least 2 years of directly related experience

- An Associate's Degree in a related field may substitute 1-2 years of experience

- Experience using Microsoft Office, CRM, and Microsoft Dynamics Great Plains

- At least 3 years of prior customer service experience

- Good written and verbal communication skills

- Ability to work effectively with staff and management

- Experience resolving technical issues

- Good problem analysis/resolution skills

The following may be used to differentiate candidates who apply for this position:

- Previous experience in data entry

- Attention to detail

- Effective Communication

- Relationship Building

- Organization

- Time Management

Your Total Rewards Package

The range of base salary for the position is between $19.20 - $25.10 per hour, and may also include annual incentives, performance bonuses and benefits. Please note that the base salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location.

Foxguard offers a broad employee benefits portfolio as a key component of your total rewards. This includes:

Multiple medical plans; dental and vision plans; Life and Accidental Death and Dismemberment; long- and short-term disability; optional plans including dependent life, accident, critical illness and hospital indemnity insurance; retirement savings plans (401k) with employer match; paid time off including up to 3 weeks of vacation, 8 days of sick leave, and 13 paid holidays; education reimbursement; adoption assistance; employee assistance programs; opportunities for professional development.

For more information on Foxguard, visit: https://foxguardsolutions.com/

Any employment offer is contingent upon the successful completion of a background investigation and drug screen (as applicable).

Foxguard is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.