Payment Representative
Payment Representative
Decatur, AL
full timeOn-site
Utilities
About This Job
Department:
Customer Service
Location:
Main Office
Description
Receives legal tender from customers in payment for utility services and maintains a high degree of accuracy in money transactions and computer data entry tasks.
Key Responsibilities A commitment to safety, providing reliable utility services, protecting public health and providing excellent customer service are the responsibilities of all job positions at Decatur Utilities. We believe that teamwork, open communication, honesty, integrity, fairness, diversity and respect for each other are essential traits to perform all job duties.
•
Greets walk in and drive thru customers in a positive and welcoming manner.
•
Receives payment for utility services via mail or directly from customers, makes correct change, enters data into computer and issues receipt to customer.
•
Computes or recomputes bill showing amount due.
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Maintains security at workstation and with safe.
•
Balances cash drawer daily.
•
Assist opening mail payments.
•
Performs various clerical tasks as needed.
Skills, Knowledge and Expertise
•
High School Diploma or GED equivalent
•
Minimum 2 years additional related work experience.
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Above average communication is required to effectively greet and assist customers in a positive and professional manner. Language barrier may exist due to diverse customer base and requires additional skills to handle properly.
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Ability to read and comprehend bill statements and routine business correspondence and documents.
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Ability to use Microsoft Outlook for email communications and Internet Explorer to navigate online Employee Self Serve webpage for personal payroll, benefit and employee information.
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Other office skills include the ability to use copier, scanner, fax and calculator.
•
Proficient in NISC Cashier Connect (or similar program) for processing customer payments and bank vault procedures.
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