V3 Electric

Bilingual Advanced Customer Service

LocationRancho Cucamonga, CA
Job TypeFull-time
Salary$41,600-$68,640

About This Job


Why join V3?

At V3, we have a young, hungry spirit to work hard and do what is right. We are disrupting the energy industry, and that is our driving purpose. We believe in freedom of choice. Americans should be able to choose where and how we buy our energy, the same way we choose to buy everything else. Without the driving force of competition, utility providers have become slow, overpriced monopolies. Introducing competition to the energy energy market will bring innovation, a better customer experience, and lower prices. Join us in revolutionizing the energy industry and take back the power of choice with solar power.


Position Overview:

This is a permanent, full-time position with room to grow in the company. Our escalated Customer Service Associates work closely with our Inside Sales department. This is a great opportunity for someone interested in growth. You must be able to initiate and start tasks on your own and be able to manage yourself. Those who can multitask and prioritize responsibilities do best in this position. This role requires in-person engagement, including travel to customers' homes, to discuss service issues, understand their concerns firsthand, and work collaboratively toward resolution. Sales skills and high level communication skills are required for this position*


Responsibilities:

Ability to answer escalated customers questions/concerns, going above and beyond to educate them about the process
Communicating with customers throughout duration of project
Promoting the products and services we offer
Acknowledging and responding to customers
Responding promptly to customer's inquiries
Working well in a team environment but also individually
Keeping database up to date with all communication
Self-motivated completion of tasks
Communicating with other departments to collectively manage challenging accounts


Qualifications:

Excellent verbal and written communication skills
Candidate can work independently
Can work and communicate effectively within a team
Positive attitude

Good work ethic

Travel Requirement:

This is a field-based position. Candidates must be comfortable with regular travel to customer residences within Southern California.


Schedule: Monday-Friday


Job Type: Full-time


Benefits:

401(k)

Dental Insurance
Health Insurance
Paid time off
Vision Insurance

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