Associate Specialist Corporate Security SOC

Overview

The Associate Specialist will provide continuous observation of CCTV, Video Management Systems (VMS), Card Access Systems, and other alarm platforms, to identify unauthorized entry, suspicious behavior, or safety hazards from the Corporate Security Operations Center (SOC). The Associate Specialist will be required to follow SOC standard operating procedures (SOPs) as follow-up to any issues that may be identified. Must possess strong analytical, organizational, and decision-making skills in order to handle multiple assignments, changing priorities and achieve deadlines in a highly stressful environment. Must possess excellent interpersonal skills and be able to effectively interact with business unit personnel and various levels of management throughout the company. Must be able to prepare clear, concise and informative reports and make presentations as necessary to management. Perform special assignments and programs as directed by SOC Management. This position will fill the shifts of 7a 3p or 3p 11p Monday Friday.

Responsibilities

Core Responsibilities

- Continuous observation of CCTV, Video Management Systems (VMS), Card Access Systems, and other SOC alarm platforms, to identify unauthorized entry, suspicious behavior, or safety hazards.

- Alarm Verification/Alert Triage: Triaging physical security alarms- such as motion sensors, door contacts, intrusion detection systems (IDS), and other equipment and systems to distinguish between false alarms and actual breaches.

- Initial Incident response: Taking immediate actions as per SOC SOPs to contain a confirmed threat.

- Incident Coordination: Serving as the central hub during a crisis, such as a fire, medical emergency, or workplace violence incident.

- Emergency Dispatch: Contacting and directing local emergency responders (Police, Fire, EMS) and on-site security teams to the exact location of an incident. To include executing emergency communication protocols to send alerts and instructions to employees and first responders.

- Regularly monitoring the functionality of security hardware, such as cameras and card readers, and reporting malfunctions to the appropriate departments.

- Documenting all incidents and activities to ensure an audit trail for regulatory compliance.

- Preparing daily shift logs, activity reports, and call logs.

- Must be skilled in computer usage with Windows based software and the Microsoft desktop environment to include Microsoft Word, Excel, and Outlook.

- Perform special assignments as directed by SOC Management.

- Perform all Core Responsibilities while working in a stressful environment.

Qualifications

Required Education/Experience

- High School Diploma/GED and three years of relevant work experience

Relevant Work Experience

- Proficiency in Microsoft Office including Word, Power Point and Excel is required.

- Strong oral and written communication skills are required.

- Experience working in a SOC/radio room/dispatch environment is preferred.

- Outside experience in Law Enforcement, Fire Department or Emergency Services is preferred.

Licenses and Certifications

- Driver's License Required

Additional Physical Demands

- Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.

- Must work the assigned shift.

- Ability to stand on feet for long periods of time.

- Must be available to be on-call 24 hours, 7 days a week.

- Must be able and willing to travel within Company service territory, as needed.