Administrative Operational Supervisor

Position Summary:

The Operations Coordination Manager is responsible for overseeing the Operations Coordinators across the RESA Power Systems locations in the US. This role will support the standardization of back-office processes, such as order entry, invoice fulfillment, purchasing, and will complete other tasks to support the Operations teams. The ideal candidate will possess strong organizational, communication, and problem-solving skills, with a keen ability to manage multiple priorities and stakeholders.

Duties and Responsibilities:

- Develop and implement standardized processes and procedures to improve operational efficiency, including order entry, timely invoicing, managing production meetings, and supporting scheduling.

- Review order entry and invoicing systems to ensure data accuracy; work with their team members to train them.

- Partner with the GMs and Systems SVP, Operations to ensure team priorities and processes align with strategic goals.

- Provide back-up support for tactical functions for the team during surge times or vacations.

- Monitor and report on operational performance, identifying areas for improvement.

- Maintain documentation of workflows, SOPs, and operational metrics.

- Collaborate with team to resolve operational bottlenecks and ensure timely execution of tasks.

- Responsible for ensuring projects/assigned functions are completed timely and meet budget, productivity and quality goal(s).

- Support change management initiatives and drive adoption of new tools or processes.

- Oversees the Operations Coordinators in performing additional operational tasks, such as facilitating equipment moves to job sites, scheduling, vendor management, meeting management, inventory, document revisions, etc.

- Cultivate and maintain customer relationships with internal customers, external customers, and vendors. Conduct client (internal or external) communication in a highly customer service-oriented manner.

- Observe all safety rules and best practices; ensure compliance with internal policies.

- Other duties, as assigned.

Required Experience and Qualifications:

- Associate’s degree in related field or equivalent experience.

- 5+ years of experience in operations, office management, project coordination, or process improvement.

- Strong analytical and organizational skills.

- Proficiency in tools and systems platforms, GP/ Microsoft Dynamics a plus.

- Able to work independently, work on multiple projects simultaneously, and independently problem solve.

- Excellent communication and interpersonal skills; able to communicate with a wide variety of individuals at different levels within and outside of the organization.

Key Performance Indicators (KPIs):

Here are some KPIs to measure the success of the Operations Coordination Manager:

- Days to Invoice vs. Targets by Site (<7 days goal)

- Accuracy of contract review audits or error rate of contract review audits

- Aged A/R due to inaccurate data/ customer information/ terms not matching PO

- Number of process improvements implemented

- Compliance rate of opportunity entry within the commercial process

Who we are!

RESA Power is a dynamic, people first organization that prides itself on being the employer of choice in its industry! RESA is fortunate to have an extraordinarily talented group of people who take pride in everything they do! RESA Power has locations throughout the United States & Canada. We are a trusted service provider committed to ensuring the safety, performance, and compliance of electrical distribution systems. With a track record of long-term partnerships and excellence in customer experience for nearly a decade!

Our Mission

Ensure reliable and safe mission-critical power across our customers’ electrical infrastructure lifecycle.

Our Vision

To be the premier, first-choice, trusted provider in the US and Canada for critical power services and products by delivering the best customer and employee experience in the industry.

Core Cultural Competencies

We do it right

- - We pride ourselves on our integrity and expertise. We don’t cut corners.

- You perform job responsibilities safely, efficiently, and thoroughly all day, every day.

- You conduct yourself professionally, ethically, and honestly.

- You display sound judgment and decision-making skills. You avoid choosing courses of action that assume unreasonable risk to yourself or the Company.

- You are on time and preplan time off.

- You produce a quality product.

We are customer driven

- - Our number one concern is our customer and our long-term relationships with them prove our dedication.

- You approach job responsibilities with enthusiasm, professionalism, and in a customer focused manner.

- You promote goodwill by handling all contacts (example: coworkers, management, vendors, customers, etc.) with respect, courtesy, cooperation, attentiveness and follow instructions from management.

We focus on growth

- - We are dedicated to growing the company and our employees.

- You understand and apply your knowledge of techniques, policy, procedures, equipment, and skills involved in the job.

- You seek out new assignments and assume additional duties.

- You seek to expand your abilities (certifications, continuing ed, OTJ experience, etc.).

We solve problems

- - Every day is different, so we need to be innovative, decision makers, flexible and adaptable.

- You efficiently and thoroughly complete assignments.

- You perform work assignments independently.

- You propose new ideas and find better ways of doing things.

We get it done

- - We are efficient, reliable and no nonsense. We work hard, but we also play hard.

- You follow through on commitments in a timely way.

- You produce easily understandable and accurate reports that meet customer and/or Company expectations.

- You actively listen. You seek advice and help as appropriate.

- You can effectively deliver messages to a variety of individuals (RESA employees, vendors, customers, etc.).

We build strong relationships

- - Our leaders are servant leaders. We provide you with the support of a well-run company, but the connectedness of a family. We collaborate with each other and our customers.

- You collaborate to create the best solutions for each other and our customers.

- You build strong relationships within the team, across RESA departments and locations and with customers and vendors.

Additional Information:

Job: Full-Time

Location - Candidate must be located near one of our Systems locations:

- Plant City, FL

- Cerritos, CA

- Shelton, CT

- Bakersfield, CA

Travel: Up to 20% travel.

Compensation: Pay range is $78,000 to $90,000 (depending on skillset and experience) per year.

Relocation: Relocation assistance not available for this role.

Benefits: Full benefits including medical, dental, vision, company paid life insurance, anniversary bonuses, Employee Ownership Plan, matching 401k, and paid time off.

Application Details: The position will stay open until filled - seeking one FTE. Apply via job postings on job boards or from the company website.

Physical Demands: Lifting a maximum of 50 lbs. without assistance or use of a lifting aid, crawling, climbing, standing for long periods of time, and working in non-ideal conditions.

RESA Power is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.