Central States Water Resources

Work Order Resource Specialist

Des Peres, MO

About This Job

Work Order Resource Specialist

Location: Des Peres, MO, 63131

Job Description:

We are seeking a detail-oriented and organized individual to join our team as a Work Order Resource Specialist. In this role, you will be responsible for managing work orders, coordinating resources, and ensuring timely completion of tasks.Position Summary

The Work Order Resource Specialist plays a critical role in ensuring customer work orders are efficiently dispatched to field operations. This role is responsible for facilitating timely resolution of customer-reported issues by coordinating with field crews, monitoring progress, following up on updates, and maintaining proactive communication with customers throughout the work order lifecycle.

Major Job Duties and Responsibilities

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Review customer work orders, validate information, and follow up with customers when clarification is needed

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Coordinate and schedule utility personnel to ensure that work assignments (e.g., maintenance, repairs, inspections) are carried out in a timely and efficient manner. Optimize crew deployment based on workload, skill requirements, and geographic considerations

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Analyze staffing requirements and allocate resources appropriately to meet operational demands. Ensure that all shifts are covered, balancing workload distribution to avoid overstaffing or understaffing

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Serve as the primary point of contact for utility field personnel, dispatchers, and other internal departments (e.g., operations, communications, etc). Communicate any changes in work, task priorities, or emergencies

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Create and track back-office tasks in CIS and reporting tools related to back-office requests

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Analyze requests from customers, coordinate with other departments to manage and resolve issues

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Monitor the status of open work orders, ensure timely updates are received from field staff, and escalate delays or lack of response as needed

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Enter workforce hours, labor costs, and productivity metrics. Review regular reports for management on workforce performance, scheduling efficiency, and project status

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Address any workforce-related issues that may arise, such as staffing shortages, equipment malfunctions, or scheduling conflicts. Work with management to find timely solutions

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Ensure effective and timely communication on the resolution of all work directly to the impacted customer

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Investigate unusual workorder trends or recurring customer complaints and coordinate with other departments to resolve underlying issues

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Coordinate with internal leadership to track and manage workloads based on upcoming tasks

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All other duties as assigned

Personal Attributes

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Accuracy - Ability to perform work accurately and thoroughly

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Analytical Skills - Ability to use thinking and reasoning to solve a problem

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Attention to Detail - Ability to pay attention to the minute details of a project or task from the beginning to the end of the project/task

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Communication, Oral & Written- Ability to communicate effectively with others using both the spoken/written word

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Decision Making - Ability to make critical decisions while following company procedures

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Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards

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Judgment -Ability to formulate a sound decision using the available information

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Organized - Possessing the trait of being organized or following a systematic method of performing a task

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Problem Solving - Ability to find a solution for or to deal proactively with work- related problems

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Responsible - Ability to be held accountable or answerable for one’s conduct.

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Teamwork- Ability to work as part of a team

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Working Under Pressure - Ability to complete assigned tasks in stressful situations

Education/Skills

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High school Diploma or equivalent. Bachelor’s degree is a plus

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2-3 years’ experience in workforce management, scheduling, or exposure to the utility industry

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Familiarity with safety standards and regulatory compliance in the utility industry

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Highly proficient in MS Office Suite including Excel, Word, and Outlook

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About This Job

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Location: Des Peres, MO, 63131

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