Vacant Missing Bills Analyst

Department: Synergy

Pay: $13.75/hour + Potential for Performance-based Bonus

Schedule: Monday - Friday 8 am - 5 pm

LOCATION: Hybrid - " In office on Tuesday, Wednesday, Thursday)

Overview

At Conservice, our mission is to manage our clients' utilities - and we're looking for people to investigate when bills go missing! Vacant Missing Bills Specialists ensure expected vacant bills are received in a timely manner and recover any that are missing. Your performance will help prevent costly late fees and potential disconnects. Come be part of a unified team dedicated to client satisfaction and creating a positive culture.

Responsibilities

- Investigate missing bills for vacant units and either retrieve them or determine why they cannot be retrieved

- Ensure Conservice is receiving expected bills for vacant units

- Communicate with utility providers through phone calls and emails

- Engage in some written client communication for diverse purposes

- Confirm mailing addresses and account details

- Recover any missing vacant bills

- Assist in recovering all missing bills in billing history

- Prevent late fees and utility disconnects where possible

Preferred Skills

- Clear and professional written and verbal communication

- Attention to detail

- Able to quickly learn and adapt to new computer software

- Self-motivated to find the “why” behind the problem

- Interested in exceeding expectations

- Prioritize time effectively to complete workload and achieve goals

Requirements:

Education & Experience

- High school diploma