Utility Billing Processor

Utility Billing Processor

Do you have strong computer skills and enjoy working with numbers and details? Are you looking for a steady, office-based role where accuracy and teamwork are valued? If so, this might be the perfect fit for you!

About the Role:

We are looking for a Utility Billing Processor to join our Billing Department. In this role, you’ll spend most of your day on the computer, reviewing utility data, preparing billing statements, and helping make sure our clients receive clear and accurate bills. You’ll work closely with your teammates and coordinators, with plenty of support and training provided.

This is a great opportunity if you’re dependable, detail-oriented, and ready to grow your skills in an office environment.

What You’ll Do:

- Process billing statements and invoices accurately and on time.

- Review billing information and supporting documentation to ensure accuracy.

- Verify meter readings, apply the correct utility rates, and calculate charges using RUBS (Ratio Utility Billing System).

- Prepare clear and accurate bills that include customer details, charge totals, and payment due dates.

- Research and resolve billing discrepancies or errors in a timely manner.

- Maintain customer accounts by creating new accounts, updating information, and closing accounts each month.

- Work with your assigned service coordinator to document and resolve any issues with meter readings.

- Answer billing-related questions from clients and provide clear explanations of policies when needed.

- Assist with month-end reports and other billing-related documentation.

- Enter data into billing systems quickly and accurately.

- Respond to inquiries promptly, aiming for same-day replies whenever possible.

- Communicate with teammates through email, chat, and weekly meetings to keep work flowing smoothly.

- Provide general support to the billing team and take on additional tasks as assigned by the Billing Lead or Manager.

What We’re Looking For:

- High school diploma or equivalent.

- Comfortable working on a computer all day (Excel, data entry, and email experience are important).

- Strong attention to detail and accuracy.

- Good communication skills and a team-oriented attitude.

- Ability to stay organized and meet deadlines.

- Previous office, billing, or administrative experience is helpful but not required — we will train the right candidate!

What We Offer:

- Health, dental, and vision insurance

- 401k with company match

- Paid time off

- On-the-job training and opportunities to grow with the company

- Friendly, supportive team environment

If you’re looking for a stable position where your computer skills and attention to detail will be appreciated, we’d love to hear from you.

Please submit your resume and cover letter to HR@submeter.com.

We are an equal opportunity employer and value diversity at our company.

Job Type: Full-time

Pay: From $17.50 per hour

Expected hours: 40 per week

Benefits:

- 401(k)

- Dental insurance

- Health insurance

- Paid time off

- Vision insurance

Ability to Commute:

- Safety Harbor, FL 34695 (Required)

Work Location: In person