Billing Analyst/Customer Service

Billing Analyst / Customer Service Representative

Company Info

Utility Management Solutions (UMS) is a MN-based company located in Eden Prairie. We provide a wide range of utility management services within the multifamily housing industry and are actively seeking quality people to join our team.

Job Description

This position is full-time with benefits. The chosen candidate will work as a Billing Analyst/Customer Service Representative in our bill-processing and customer service center. The chosen candidate will answer customer phone calls, process payments, resolve billing issues, communicate with property managers, generate accurate monthly invoicing to residents and work collaboratively with the UMS team to meet company goals.

Benefits

UMS offers a competitive salary, medical and dental Insurance, 401K with up to 4% employer match, 10 paid holidays, 2+ weeks of vacation, a $500 yearly wellness benefit and a $10,000 year-end bonus contingent on company goals. Starting pay is $20.50 per hour + $10,000 year-end bonus: $52,000+ of annual earnings.

Responsibilities

- Provide customer service via phone and email

- Enter utility bills and generate monthly invoices

- Process and deposit payments

- Other tasks and projects as assigned

Qualifications

- Outstanding verbal and written communication skills

- Exceptional customer service skills

- Attention to detail

- Experience using Microsoft Office

- 10 key ability (preferred)

- College Degree

- Bi-Lingual - Spanish (preferred)

Contact Us

Please respond to this posting with your resume and your earliest availability for a Zoom Interview.

Job Type: Full-time

Pay: From $52,000.00 per year

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Health insurance

- Health savings account

- Life insurance

- Paid time off

- Parental leave

- Vision insurance

Work Location: In person