Technical Support Representative

🚀 We're Hiring: Technical Solutions Advisor – $22.44/hr 🚀

Are you a problem-solver with a passion for technology and customer service? Join our team at EPB as a Technical Solutions Advisor, where you'll help customers troubleshoot and resolve issues with voice, video, and internet services—ensuring top-notch support and satisfaction.

What You’ll Do:

✅ Troubleshoot and resolve technical issues for internet, IPTV, streaming video, and phone services.

✅ Assist customers via phone, email, and chat with a focus on customer satisfaction.

✅ Work in a professional office setting with opportunities for a work-from-home arrangement if criteria are met.

✅ Operate in a 24/7/365 call center—must be available to work all shifts, including nights and weekends.

✅ Collaborate with teams to improve processes and find long-term solutions.

What We’re Looking For:

🔸 1+ year of experience in a technical support environment.

🔸 Strong customer service and problem-solving skills.

🔸 Knowledge of Microsoft Windows, Apple OS, mobile OS, and smart home devices.

🔸 Ability to manage multiple cases and provide clear documentation.

🔸 A can-do attitude and adaptability to new technology and procedures.

💰 Compensation: $22.44/hour

Why Join Us?

EPB provides critical infrastructure services (electric and communications), and your work will help keep essential services running. Plus, you'll enjoy amazing benefits, including:

✨ Comprehensive healthcare coverage

✨ Ample paid time off and holidays

✨ Retirement savings plans

✨ Professional development opportunities

✨ A supportive team environment that values your growth

If you’re ready to make an impact in a fast-paced, professional environment, we’d love to hear from you!

📩 Apply today or tag someone who would be a great fit!

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