Customer Support Specialist

Customer Support Specialist

SUMMARY:

Aeroseal is looking for a Customer Support Specialist that will assist us in our mission by acting as a liaison, by providing product/service information, answering questions, and resolving any emerging problems that our customer accounts might face with accuracy and efficiency. This role should maintain an upbeat and positive attitude and understand the value of good communication skills so that they can advocate for the customer when necessary. The role shall be confidant in troubleshooting and investigating customer questions and complaints.

QUALIFICATIONS/REQUIREMENTS:

1. High School graduate, some college preferred.

2. Detail-oriented

3. Self-directed

4. Demonstrated problem-solving skills

5. Knowledge of Microsoft Office is required (Word and Excel).

6. Ability to multi-task.

7. Ability to lift up to 40lbs.

8. Understanding of SOPs and PWIs

9. Demonstrated Customer Service skills (both through phone and written communication)

RESPONSIBILITIES:

1. Customer Order & Returns Processing (web, email, phone)

2. Manage a large amount of incoming phone calls

3. Build sustainable relationships and trust with customer accounts through open and interactive communication

4. Identify and assess customers’ needs to achieve satisfaction

5. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

6. Helping to create the ultimate customer experience through knowledge of product, understanding and care of dealer relationships, and smooth order execution

7. Cultivating the company culture through interpersonal relationships with the other departments to continue to provide the best customer experience possible

8. Keep records of customer interactions, process customer accounts and file documents

9. Other Duties and projects as assigned by manager

The estimated pay range for this role is $20.00 to $25.00 per hour. Actual pay is based on various factors including, but not limited to, the successful candidate’s experience, skills, knowledge, and job location. Please note that the compensation details listed in role postings reflect the base salary and do not include bonuses or benefits.

In addition, Aeroseal offers a comprehensive benefits program including:

· Robust insurance package including medical, dental, vision, short and long-term disability, and life insurance through a national insurance provider. Mental Health resources available at no cost to employee.

· 401K with employer match above similar benchmarked companies.

· Paid parental leave.

· Company stock options with a tangible stake in our success.

· On-site fitness center with weekly group training and yoga instruction

· Growth Mindset Learning Reimbursement including tuition and book reimbursement.

· Flexible PTO program.

· Dog-friendly workplace.

· Positions may also qualify for participation in bonus programs commensurate with role and scope of responsibility.

ABOUT AEROSEAL:

Aeroseal is one of the fastest-growing clean technology companies in the U.S. and currently has a presence in 27 countries and all 50 states across the U.S. Our technology has sealed nearly 200,000 projects and saved nearly $2 billion in wasted energy! We were recently certified as a “Great Place to Work” and would love for you to join us on our mission! Joining the Aeroseal team means becoming part of a dynamic, forward-thinking community dedicated to innovation, excellence, and environmental responsibility. As a rapidly growing company, there are ample opportunities for professional development and advancement.

Aeroseal is an innovative company at the forefront of revolutionizing energy efficiency and indoor air quality in buildings worldwide. As a leader in the HVAC (heating, ventilation, and air conditioning) industry, Aeroseal is committed to pioneering solutions that address critical challenges in residential, commercial, and industrial settings.

At Aeroseal, we believe in harnessing cutting-edge technology to make a meaningful impact on global sustainability efforts while enhancing the comfort and well-being of individuals everywhere. Our patented Aeroseal duct sealing technology has transformed how buildings manage airflow, reducing energy consumption, improving indoor air quality, and ultimately lowering utility costs.

If you're passionate about making a difference, driving innovation, and shaping the future of sustainable building technologies, Aeroseal is the place for you. Join us in our mission to reduce the world’s carbon emissions by 1 gigaton annually. Apply now and be a part of something truly transformative.

Aeroseal, LLC. is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. We are dedicated to fostering an inclusive and diverse workforce and encourage applications from all qualified candidates, including those with diverse backgrounds and those with disabilities, in accordance with applicable law. Reasonable accommodations are available upon request for candidates taking part in all aspects of the application and hiring process. For questions and/or requests for reasonable accommodations, please reach out to Karrie Penn, Talent Acquisition Specialist, at karrie.penn@aeroseal.com