Unified Communications Subject Matter Expert

Phillips 66 & YOU - Together we can fuel the future

We are seeking a senior-level Unified Communications Subject Matter Expert (SME) to lead architecture, design, and strategic direction for our global voice and collaboration platforms. This individual will act as the top technical authority for enterprise voice services, with deep expertise in both on-premises and cloud-based voice systems, SD-WAN voice optimization, and service resiliency. This role is critical to setting standards, driving innovation, and ensuring operational excellence across a highly available, scalable, and secure voice network at Phillips 66.

Responsibilities May Include:

Architect and implement enterprise-grade voice infrastructure, spanning on-prem (CUCM/Unity), SIP, and cloud-based platforms (e.g., Cisco Webex Calling).

Design and support SD-WAN-based voice solutions, optimizing for performance, QoS, resiliency, and cost efficiency across geographically dispersed sites.

Serve as lead architect for all voice-related initiatives, setting standards for equipment, configurations, and protocols.

Provide Tier 4 support for escalated issues related to voice, video, and collaboration technologies.

Assess and design network and UC solutions for large capital projects; ensure voice infrastructure alignment with business needs.

Lead the evaluation and selection of products related to:

Call Detail Records (CDR) management systems.

Telecom Defense & Optimization Systems (TDOS)

E911 solutions, including dynamic location tracking and compliance

Voice traffic analysis, reporting, and incident management tools

Guide the integration of voice services into ITSM processes, change management, and compliance frameworks.

Administer and maintain mission-critical services including Cisco CUBE, CUCM, Unity, and Webex Mesh.

Ensure continuous improvement of voice systems through system upgrades, monitoring, and automation where possible.

Mentor and develop junior team members and support staff; promote knowledge sharing and process standardization.

Partner with external vendors and service providers to procure, deploy, and manage collaboration tools and support services.

Required Qualifications:

Legally authorized to work in the job posting country

Bachelor’s degree

7 or more years of experience with Cisco Unified Communications Manager (CUCM) and Unity

5 or more years of hands-on experience with Cisco CUBE, CUCM, and SIP trunking migrations

5 or more years of managing Cisco Webex Calling and Collaboration platforms

3 or more years of architectural design and operational support for SD-WAN voice deployments

5 or more years of experience evaluating and implementing solutions for CDR, E911, and/or TDOS

Proven success managing global, enterprise-class voice services with high availability and security

Demonstrated leadership in the delivery of voice systems for capital IT projects

Experience working in large-scale IT environments with diverse, global stakeholders

Willingness to travel up to 10%

Preferred Qualifications:

Bachelor’s degree in Computer Science, IT, Electrical Engineering, or related field

Cisco Certified Network Professional – Collaboration (CCNP-Colab) or equivalent

7+ years of experience with unified communications and enterprise network architecture

Expertise in LAN/WAN, QoS, and IP telephony integrations

Familiarity with Microsoft Teams Direct Routing, Zoom Phone, or similar UCaaS platforms

Strong analytical, documentation, and stakeholder communication skills

Experience with automation frameworks or scripting (e.g., Python, Ansible) to support voice ops

Proven ability to align technical solutions with business strategy and compliance requirements

Total Rewards

At Phillips 66, providing access to high quality programs and care for you and your family is important to us. Maintaining a culture of well-being — physical, emotional, social, and financial — is essential for a high-performing organization. When we are at our best, we are poised to deliver exceptional results — personally and professionally. Benefits for certain eligible, full-time employees include:

Annual Variable Cash Incentive Program (VCIP) bonus

8% 401k company match

Cash Balance Account pension

Medical, Dental, and Vision benefits with an annual company contribution to a Health Savings Account for employees on HDHP

Total well-being programs and incentives, including Employee Assistance Plan, well-being reimbursement, and backup family care services

Learn more about Phillips 66 Total Rewards (http://hr.phillips66.com) .

Phillips 66 has more than 140 years of experience in providing the energy that enables people to dream bigger and go farther, faster. We are committed to improving lives, and that is our promise to our employees and our communities. We are sustained by the backgrounds and experiences of our diverse teams, which reflect who we are, the environment we create and how we work together. We have been recognized by the Human Rights Campaign, U.S. Department of Labor and the Military Times for our continued commitment to inclusive practices and policies in the hiring and retention of those in the LGBTQ+ community and military veterans. Our company is built on values of safety, honor and commitment. We call our cultural mindset Our Energy in Action, which we define through four simple, intuitive behaviors: We work for the greater good, create an environment of trust, seek different perspectives and achieve excellence.

Learn more about Phillips 66 and how we are working to meet the world's energy needs today and tomorrow, by visiting phillips66.com.

To be considered

In order to be considered for this position you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature on or before the requisition closing date of 07/02/2025 .

Candidates for regular U.S. positions must be a U.S. citizen or national, or an alien admitted as permanent resident, refugee, asylee or temporary resident under 8 U.S.C. 1160(a) or 1255(a)(1). Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Phillips 66 is an Equal Opportunity Employer