Trip Support Specialist II

At World Kinect, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.

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Webster, TX Remote

Rotational shifts (24/7 coverage including nights, weekends, holidays)

Are you passionate about aviation and delivering world-class service? Join our Flight Operations team and play a vital role in supporting international trip logistics and client success. As a Flight Operations Support Specialist, you’ll be the frontline expert ensuring smooth, compliant, and efficient travel experiences for our global clientele. You’ll manage trip coordination, customer communications, and operational logistics while promoting WFS Trip Support’s full suite of services.

- Manage daily operational tasks including ground handling, permits, slots, flight following, hotel bookings, and transportation.

- Coordinate customs services, including Canpass form preparation and Border Overflight Exemptions.

- Load and maintain trip details and cost estimates in the Falcon system.

- Assist with fuel quotes and arrangements, including after-hours support.

- Ensure quality assurance for assigned trips.

Client Engagement & Support

- Serve as the primary point of contact and Account Executive for designated WFS Trip Support clients.

- Build and strengthen relationships with new and existing customers.

- Communicate and promote WFS Trip Support products and services effectively.

- Ensure all trip data is accurate and updated promptly based on client communications.

Operational Communication

- Participate in the operations communications rotation, handling incoming calls, emails, faxes, and SITA/AFTN traffic.

- Monitor communications after hours and on weekends as part of storefront operations.

Cross-Functional Support

- Provide backup support for Flight Planning, Meteorology, and Supporting Services as needed.

- Collaborate with internal teams to achieve company goals and deliver exceptional service.

Qualifications & Skills

Education & Experience

- Bachelor’s degree preferred

- 2–5 years of experience in the aviation industry (or equivalent combination of education and experience)

Core Competencies

- Proven customer service skills with a focus on retention and issue resolution

- High attention to detail and commitment to work quality

- Strong understanding of global aviation services, competitors, and vendors

- Ability to work independently and manage multiple priorities

- Professional demeanor under pressure with strong conflict resolution skills

- Excellent communication and interpersonal skills across all levels of the organization

- Proficiency in Microsoft Office Suite (Excel, Outlook, Word)

Work Environment

- Must be flexible to work across a rotating shift schedule including nights, weekends, and holidays

- Comfortable working in a fast-paced, high-pressure, and collaborative environment

Why Join Us?

- Be part of a global aviation leader delivering premium trip support services

- Work with a passionate team in a dynamic, international environment

- Grow your career in flight operations and customer success

- Make a real impact on the travel experience of clients around the world

#WFS

World Kinect is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.