Onboarding Specialist I

About MeterNet LLC

MeterNet is a growing company providing utility sub-metering installations, service and billing for multi-family communities such as HOAs, condos and apartments. We are a leader in the industry with relationships with prominent developers, community managers and service providers. Our experience billing tens of thousands of residents and servicing a variety of metering systems makes us a trusted partner for residential communities of all sizes.

We are experiencing consistent growth and are looking for talented, dynamic teammates to join us in delivering the highest quality service to our clients. We are backed by a seasoned group of investors who are committed to building our team and supporting our continued growth and expansion.

Mission: Our vision is to consistently cultivate an industry reputation for excellent client service, transparency, and honesty. We strive to develop a team with high expectations combined with mutual respect and positivity. Our company culture is one where we care for one another, enjoy working hard together, and challenge each other to do better. We put the client first while also respecting the needs of our team and company. As we continue to expand our reach, we regularly look for ways to improve and question the status quo. MeterNet is a place where we can all grow professionally in an environment that elevates and supports each team member.

The Onboarding Specialist plays a key role in setting up new client communities on the MeterNet platform. You’ll work closely with our internal teams and clients to ensure accurate data entry, smooth transitions, and exceptional service throughout the onboarding process. This is a great opportunity for someone who enjoys detail-oriented work, problem-solving, and being part of a supportive, fast-paced team.

What You’ll Do

- Communicate with clients to verify and ensure accuracy of onboarding data.

- Prepare and maintain onboarding spreadsheets, reports, and client documentation.

- Set up new communities in billing systems, coordinate meter readings, and create welcome materials.

- Collaborate with Account Management, Customer Service, and Billing teams to support seamless transitions.

- Maintain internal documentation and continuously look for ways to improve onboarding processes.

What We’re Looking For

- 1+ year of experience in data-driven or administrative roles using Excel.

- Strong attention to detail, organization, and communication skills.

- Proficiency in Microsoft Office Suite.

- Team-oriented mindset with a desire to improve systems and support others.

- High school diploma or equivalent required; additional education a plus.

Schedule & Location

This role is onsite in our Fallbrook, CA office on a 4/10 schedule . Enjoy three-day weekends while supporting a company that’s growing across multiple states in the utility services industry.

Education and Experience:

- High school diploma or equivalent.

- At least one year of experience in a quantitative position utilizing Excel.

Why Join MeterNet?

- Health, Dental, and Vision Insurance – Comprehensive coverage to support your well-being.

- 401(k) with Employer Matching – Plan for your future with company-supported savings.

- Generous PTO Accrual – Enjoy paid time off that grows with your tenure.

- 11 Paid Company Holidays – Extra time to relax and recharge.

- Opportunities for Growth – Be part of a company that invests in your professional development.

- Collaborative & Supportive Team – Work in a dynamic, fast-growing environment where your contributions matter.

Equal Employment Opportunity Statement

MeterNet is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

The pay range for this role is:

22 - 24 USD per hour(Fallbrook Office)