Telecomm Technician II

At Cleco, we're not just powering lives—we're powering a cleaner, smarter future for Louisiana. With bold investments in innovative energy solutions, we’re transforming how we power our communities: smarter, cleaner, and more sustainable. This is a long-term commitment to our people and our communities because our future—and the future of generations to come—depends on it. If you're ready to make an impact where it matters most, join us at Cleco—where we're Energizing Your Tomorrow.

The Telecommunications Technician II is a professional with existing knowledge and experience of telecommunication and networking who participates in the support of Cleco’s telecommunications environment. Under minor supervision, performs tests, installations, maintenance, adjustments, minor designs and calibration on telecommunications and network equipment in the shop and field. Also provides related technical support to the business areas. Has developed a solid foundation of technical expertise in his/her area that he/she independently applies to a variety of problems or initiatives. Is seen as an expert in his/her defined area and is a resource of information for others.

Key Responsibilities

- Contributes value and provides technical execution (under moderate supervision) of defined activities to support the delivery of telecommunications initiatives to achieve efficiency, effectiveness and innovation objectives.

- As directed, conducts research, identification and evaluation of telecommunications technology to increase benefits of such technology to the company to meet corporate objectives

- Independently applies initiatives such as configuration, installation, monitoring and maintenance of the following systems: 6GHz microwave systems, RTU SCADA systems, AMI smart meter systems, LMR communication systems, MAS radio systems, and OPGW and ADSS fiber.

- Tests, adjusts and repairs all telecommunications equipment to meet specifications and obtain a high level of reliability

- Installs and connects telecommunications equipment in a neat, accurate and orderly manner to preserve a high degree of reliability

- Monitor communication systems to detect and address operational issues, escalating more complex problems to senior specialists.

- Support the restoration of communication systems during storm recovery or outages, working under the guidance of senior specialists.

- Install and troubleshoot networking equipment such as routers, switches, media converters, and more for communication systems.

- Submits drawings and records as necessary to maintain up to date records of telecommunications installations

- Acquires price comparisons, orders and receives material, verifies packing lists to sustain sufficient spare parts to retain high system reliability

- Serve as a member of the 24/7 call out team which responds to any problems or discrepancies in the operation or condition of field telecommunications equipment to ensure timely corrective action is taken when needed

- Provides business areas instruction in the operation and use of telecommunications systems and equipment to promote a thorough understanding of the equipment need to meet their requirements

- Has developed a solid foundation of technical expertise in his/her area that he/she independently applies to a variety of problems or initiatives. Is seen as an expert in his/her defined area and is a resource of information for others.

Qualifications

Required Education, Skills & Experience

- High school diploma or equivalent

- Technical college degree in industrial electronics (Two to Four Year) - Preferred

- 3-5+ years of related work experience

- Ability to interact with all levels of employees to assist with resolution of technical issues

- Detailed-oriented with high work standards in support of seamless execution of telecommunications environment support

- Analytical and critical thinking skills to develop increased ability and knowledge needed to better support the telecommunications infrastructure

- With guidance act decisively and develop strategic thinking abilities

- Ability to maintain an atmosphere of collaboration

- Ability to work as a team member and support others to achieve department and company goals/targets

- Solid verbal and written communication skills

- Strong knowledge of industry and technology trends in support of the company’s telecommunication environment

- Working knowledge of IP networking and TDM (serial) systems

- Preferred: RF and Wireless knowledge

Licenses and Certifications

- Preferred: CET in Communications

Primary Competencies

BEHAVIORAL

- Collaborates

- Communicates effectively

- Decision

- Drives results

- Ensures accountability

- Nimble learning

- Plans and align

- Safety

- Tech savvy

- Values differences

TECHNICAL (core for function)

- Analytical

- Compliance

- Architecture

- Business Requirements Analysis

- Hardware Management

- IT Implementation and integration

- IT Support

- Network/IT Security

May perform other duties as assigned.

Salary dependent on experience, skills, education, and training.