Broadband Technician II

Covington Electric Cooperative, Inc. is an Equal OpportunityEmployer

Covington Electric Cooperative, Inc.,

is seeking Broadband Technician II

Under general supervision of the Director of Telecom Services, handles the installation, application, and repair of internet or telecommunication systems and typically travels to residential & commercial businesses, assist in customer support, and routes the appropriate wires throughout installation site as necessary; install & splice mainline fiber (aerial and underground); use OTDR to troubleshoot & test fiber; performs maintenance and provides customer support with diagnosing problems/solutions as needed; assist with the planning, installation, operation, monitoring, analyzing and maintenance of the fiber network.

Applicants wishing to apply should meet the following minimum requirements:

Must have high school diploma (or GED) with four to eight years of relevant technical experience required. A two-year associate degree in Electronics or related discipline is preferred. Experience in FTTH/FTTP telecommunications network required. (Closely related and progressive job experience may substitute for part or all of the educational requirements). Four to eight years’ experience installing mainline fiber. (Aerial and underground) Four to eight years’ experience splicing mainline fiber. Experience using an OTDR for troubleshooting & testing fiber. Must have valid state driver’s license. Must possess knowledge of installation and repair of advanced technical telecommunications, and extensive knowledge of OSP engineering and functions. Must be able to install, terminate, and troubleshoot drops from MST to customer home, both aerial and underground drops; and troubleshoot in-home wiring including cat 5/6, phone wiring, and fiber optic cables. Must be able to install and troubleshoot Buzz installed equipment including ONT’s, residential gateways, wiring, phone equipment, and backup batteries. Must be able to perform corrections, repairs of customer broadband service; perform customer service & education as needed. Must be able to maintain detailed records of services, assist with vendor, contractor, or internal resource issues regarding fiber installations and repair; maintain detail record keeping with customer services. Must be able to assist and maintain fiber network documentation to all CEC locations to include substation/line reclosures, voltage regulators, and capacitor switching controls. Must be able to resolve customer issues and ensure customer satisfaction. Must have a working knowledge of all LAN, WAN, and fiber network systems & equipment. Must be able to troubleshoot and minimize network outages of all fiber optic outside plant and customer premise electronics. Must be able to repair customer Prem RG WIFI and ONT Equipment & Telephone networks. Must be able to make cable assignments based on fiber optic and CAT 5/6 wiring color codes; maintain proper fiber connector cleaning procedures; maintain ONT’s at Reclosure stations (downline devices); configure CPE equipment, upgrade residential & commercial network equipment, while following all NESC codes during installation and maintenance/troubleshooting of network equipment; follow all NESC codes during design and installation. Monitors workload, including traffic and utilization needs, monitor and inspects technicians regarding installation and maintenance of advanced telecom network equipment for efficiency and customer satisfaction for items such as: ADTRAN TA 5000, MX Router, QFX Switches, Fiber optic FDP & Splitter Shelves, Servers, Rectifier DC Voltage Systems, Batteries, Plans, Housekeeping Alarms, Grounding, and Heating & Cooling Systems. Must be available for on-call situations.

Applicant must be willing to work overtime, holidays, and weekends in emergency situations or as required; must be willing to participate in special training program as requested.

Applicant must also pass a pre-employment drug screen and background check.

Interested applicants may apply online at: Indeed.com or the Alabama Career Center at www.alabamaworks.alabama.gov. A resume may also be submitted through Covington’s website by clicking on Careers and emailing a resume via jobs@covington.coop by Thursday, October 16, 2025.

This institution is an Equal Opportunity Employer

Job Type: Full-time

Pay: $28.48 - $34.69 per hour

Expected hours: 40 per week

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Health insurance

- Life insurance

- On-the-job training

- Paid time off

- Retirement plan

Work Location: In person