Network Operations Technician I

Department: Operations

FLSA Status: Non-Exempt

Reports to: Network Operations Manager

Location: Enid Oklahoma

About Satokie Mining

Founded in 2022 and headquartered in Enid, Oklahoma, Satokie Mining is a leader in Bitcoin mining operations and infrastructure management. We design, build, and operate large-scale mining facilities with a strong focus on energy optimization. The company operates as both a developer of mining facilities and a trusted third-party operations service provider, managing large-scale infrastructure across multiple states. Our energy-first approach drives efficiency, sustainability, and long-term growth in the rapidly evolving digital asset industry.

Job Summary:

We are seeking a skilled and dedicated Network Operations Technician (NOC) to join our dynamic team. The NOC is is an entry level position that is responsible for monitoring, troubleshooting, and supporting the day-to-day operations of network infrastructure and services. This role involves responding to alerts, diagnosing connectivity and performance issues, escalating problems when necessary, and maintaining accurate documentation of incidents and resolutions. This position offers excellent opportunities for career growth and hands-on experience with enterprise-level network infrastructure. This is a 24/7 operation requiring shift work including nights, weekends, and holidays.

Duties/Responsibilities: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

- Monitor network performance using network management systems and monitoring tools

- Respond to network alerts and alarms in accordance with established procedures

- Excellent time management skills with a proven ability to meet deadlines.

- Strong analytical and problem-solving skills.

- Maintain and update network documentation and knowledge base

- Ability to function well in a high-paced and at times stressful environment.

- Proficient with Microsoft Office Suite or related software.

- Conduct routine system checks and maintenance activities

- Participate in shift rotations to provide 24/7/365 network monitoring coverage

- Collaborate with field technicians and provide remote support when needed

Qualifications and Experience:

- High school diploma or equivalent.

- Technical coursework, certifications, or equivalent experience equivalent to one year in a technical support or networking role

- Strong analytical and problem-solving skills

- Excellent written and verbal communication abilities

- Ability to work rotating shifts including nights, weekends, and holidays

- Detail-oriented with strong organizational skills

Nice to Have:

- Knowledge of electrical systems, power distribution, and cooling solutions used in large data center environments.

- Familiarity with mining software and monitoring tools (CGMiner, Bitmain Antminer Toolkit, etc.)

- Ability to solve problems independently, with high attention to detail.

- Excellent communication and interpersonal skills; proven ability to work collaboratively in a team setting.

Supervisory Responsibilities:

- None.

Physical Requirements/Working Conditions:

- Periodic desk work and computer use to complete reporting and administrative tasks in office environment.

- Work performed in industrial data center/mining facility environments with exposure to loud noise, high-heat environments, air particulates from equipment and facility operations, and varying/extreme weather conditions.

- Work may require standing or walking for extended periods and lifting/carrying equipment weighing 30–50 lbs.

- Adherence all company safety guidelines and OSHA standards for electrical hazard mitigation, fire safety, and personal protective equipment protocols.

- May be required to work weekends, nights, or be on call as a regular part of the job.

Travel:

- 10 % - Travel anticipated for this role.

Satokie Mining is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Type: Full-time

Benefits:

- Dental insurance

- Health insurance

- Paid time off

- Vision insurance

Education:

- High school or equivalent (Required)

Experience:

- Technical support: 1 year (Required)

Ability to Commute:

- Enid, OK 73701 (Required)

Work Location: In person