Telecommunications Technician

Why Badger Meter?

Badger Meter is a leading global water technology company, with a mission to preserve and protect the world’s most precious resource. For more than 100 years, cities and businesses have utilized our innovative and trusted solutions to enhance operational efficiency and conserve water while making it more affordable, clean and resilient. Just like every drop counts, at Badger Meter every employee counts because our contributions have a lasting impact on the world!

Here at Badger Meter, we believe that our approach to diversity, equity, and inclusion is the very foundation of our success. Our commitment is reflected in our core values, where we strive to create an environment that celebrates differences, encourages innovation, and ensures that every voice is celebrated and appreciated.

We understand that a diverse team brings a variety of perspectives and ideas, which ultimately fosters creativity and excellence. Badger Meter provides opportunities for career growth and development for every employee by creating a supportive and inclusive workplace where they can make meaningful contributions while preserving the world’s most precious resource.

What You Will Contribute:

The Telecommunications Technician is responsible for maintaining the current system as well as helping to develop and implement new systems to support Badger Meter strategic business goals. You will be responsible for telecommunications systems including operation, documentation and support. You will advise departments regarding solutions and costs related to their telecommunications requests and have direct communication with telecommunication service providers.

Job Duties:

- Administer the Genesys systems, voice messaging systems including voice extensions, subscriber mailboxes, backups, reports, and automatic call distribution (ACD) software.

- Install, configure, maintain, and upgrade components/systems that support various telecommunications systems and applications and perform telecommunications related tasks (executing service moves, adds, changes, and disconnections (MACDs) and coordinating carriers and cabling providers in the repair and restoration of voice circuits).

- Respond to and resolve telephone system and related problems reported by customers by troubleshooting entire communications systems to determine if problem is telephone hardware, software, inside cabling, or carrier circuits.

- Manage and update the resources within the call management system, including call groups and routing.

- Process vendor invoices, verify charges are accurate, and apply account coding, working with accounts payable to ensure all invoices are paid in a timely manner.

- Support and oversee cellular resources, including service providers, accounts, and cellular hardware to best meet the needs of users.

- Monitor telephone system performance to assure dependable and uninterrupted operations of telephone communications (performing or coordinating correction of telephone system alarm conditions and identifying and coordinating the replacement of malfunctioning or inoperative equipment).

- Provide training to lower tier personnel and act as their escalation for support related issues and escalate persistent problems and poor vendor response for management visibility and additional resources to resolve issues.

- Assist in developing implementation plans to upgrade communication systems, emergency plans to deal with catastrophic events, and specification/installation of telephone hardware.

- Provide “after hours support” when necessary.

Education and Experience:

- Associate's degree in information systems or related field preferred

- 3+ years of related experience in a call center or a related field desired

Qualifications:

- Genesys experience required, certification desired

- Intermediate proficiency in Microsoft Word, Excel, and Outlook required

- Intermediate proficiency in Zoom required

- Knowledge of SIP, PRI, T1, TCP/IP, and Ethernet cabling preferred

Competencies:

- Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

- Initiating Action: Take prompt action to accomplish work goals; take action to achieve results beyond what is required; be proactive.

- Communication: Convey information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listen actively to others.

- Collaboration: Work collaboratively with others across the organization to achieve shared objectives.

Working Conditions:

- Work is performed in an office environment and requires the ability to operate standard office equipment.

- Requires prolonged periods of talking/listening.

Competitive Total Rewards at Badger Meter:

- Competitive Pay

- Annual Bonus

- Eligible for Annual Pay Increases

- Comprehensive Health, Vision, and Dental Coverage

- 15 days Paid Time Off + 11 Paid Holidays

- Two Ways to Save for Retirement: Badger Meter contributes 25 cents for every dollar you contribute to the plan, up to 7% of your eligible compensation. In addition to the match, the company will also contribute 5% of your eligible compensation to your Defined Contribution account on an annual basis. Additional access to a certified financial planner to help ensure your money is working for you, at no cost!

- Employer Paid benefits including: Employee Assistance Program (EAP), Basic Group Life Insurance, Short Term Disability, and more

- Educational Assistance – Tuition Reimbursement up to $5,250

- Voluntary benefits including : Additional Life Insurance, Long Term Disability, Accident and Critical Illness coverage

- Health Savings Account (HSA) & Flexible Spending Account (FSA) options

An Equal Opportunity/Affirmative Action Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Applicants can learn more about their rights regarding equal opportunity in employment by viewing the federal "EEO is the Law" poster and the “EEO is the Law” poster supplement at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

Badger Meter complies with all aspects of the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local disability laws. This means that we will reasonably accommodate qualified employees with a disability if accommodation would allow them to perform the essential functions of their job, unless doing so would create an undue hardship.

Privacy Statement

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