Technology Support Specialist

Kansas City Public Schools

Technology Support Specialist

Job Title Code: 01862

Salary Grade: J60 $21.00 - $32.23

Department: Department of Technology

Reports To: Lead Technology Support Specialist/EdTech Operations Specialist/Technology Manager (Dependent on Team)

FLSA Status: Non-Exempt

Date Prepared: October 1, 2019

Position Summary:

The Technology Support Specialist serves as a primary point of contact for all Tier I technology support-related issues for the Department of Technology at Kansas City Public Schools. This role provides exceptional customer service and technical assistance to students and staff on hardware, software, and web-based resources, ensuring the efficient operation and effective use of district technology.

What You'll Be Doing: (Responsibilities)

+ Effectively diagnose and troubleshoot malfunctions of hardware devices, including laptops, desktops, printers, scanners, barcode readers, digital cameras, and other technology tools. + Deploy and maintain operating systems and software titles for each building via disk imaging and other automated deployment technologies. + Research and implement preventative maintenance procedures for district technology devices. + Assist users with questions about employee websites and other technology resources. + Educate users on proper Technology work order procedures for technology incidents and requests. + Provide technology orientation to new teachers and support staff. + Collaborate and team with the Digital Learning Team in supporting the effective use of technology. + Lead and/or participate in special technology projects as required.

Travel within the district when required to provide services and deliver or pick up technology equipment.

Supervisory Responsibilities: No

To Be Successful at This Job, You'll Need To: (Qualifications)

Current driver’s license and access to a personal vehicle for travel in the district (mileage reimbursement provided).

In Order to #LevelUp in This Role, You'll Need: (Preferred Qualifications)

Certification in current Microsoft Windows version.

Physical Demands: This job requires that the employee be able to: sit, stand, walk, speak, hear, use hands, fingers, and reach with hands and fingers; bend, stoop, and lift objects of at least ten pounds. The job requires the employee occasionally to stoop, kneel, crouch or crawl. Visual ability requires mono and color vision, close vision, distance vision, depth perception and ability to adjust focus.