Systems Support Specialist

Job Purpose:

This position provides tier 1 & 2 support for the technology needs at Utah mines with emphasis on desktop and infrastructure support. Areas of responsibility include hardware support for Intel/AMD equipment, personal computer configuration, tuning, diagnosing and resolution of problems. Assisting with end user support including training as needed and direction to best accomplish the user needs. Key focus is working with IT staff, users, and third parties involved in the Arch default business areas. Also, provide hands on support for site specific equipment.

Primary Working Relationships:

Wolverine Fuels IT Department

Locally based Minesite Users (underground and surface)

Locally based Management

Occasional Vendor interface

Major Responsibilities/Activities: (List in order of importance the essential functions of the job and the approximate percentage of time spent on each of the activities; describe what must be accomplished, not how it must be done; include supervision or management responsibilities, quality and quantity standards, physical, mental and perceptual functions of the job.)

Major Responsibility/Activity

% of Time

PC Desktop Support. Provide tier 1 & 2 (occasionally 3) support, by setting up pre-imaged computer systems, configuring hardware and installing hardware utilizing the Service Desk management tool to proactively manage the technical environment and maintain a customer focus. Additionally, onsite support for Windows server backups. Also identifying, diagnosing and resolution of problems. Installation and termination of network cabling and fiber optic wiring.

55%

Install and maintain all network printers. Assist as needed with cameras, cabling, and onsite software needs. Onsite liaison for networking, servers, and systems hardware..troubleshoot and interface with repair persons and corporate IT departments.

15%

Assist with user requests, special unique projects supporting technology initiatives for the Utah region including infrastructure upgrades/replacements, PBX hardware support and mining systems in compliance with corporate standards and guidelines.

15%

Routine Maintenance on workstations and local infrastructure/hardware.

15%

Required Qualifications:

Preferred Qualifications:

About Us

Wolverine Fuels, LLC is a leading producer of high-quality, clean-burning coal, serving markets worldwide. We are deeply committed to excellence and sustainability in the Western US power generation industry and export markets. With our headquarters in Sandy, UT, we employ over 750 individuals and boast an annual productive capacity of 7-9 million tons of thermal coal.

Wolverine Fuels offers a competitive benefits package including Medical with an HSA, Dental, Vision, RX, Company provided life and AD&D, Paid Holiday/Vacations, and EAP along with a 401K and a 6% company match. Post-offer screening required. EOE.