Wolverine Fuels

Systems Support Specialist

LocationSalina, UT
Job Typefull_time

About This Job


Job Purpose:

This position provides tier 1 & 2 support for the technology needs at Utah mines with emphasis on desktop and infrastructure support. Areas of responsibility include hardware support for Intel/AMD equipment, personal computer configuration, tuning, diagnosing and resolution of problems. Assisting with end user support including training as needed and direction to best accomplish the user needs. Key focus is working with IT staff, users, and third parties involved in the Arch default business areas. Also, provide hands on support for site specific equipment.


Primary Working Relationships:


Wolverine Fuels IT Department


Locally based Minesite Users (underground and surface)


Locally based Management


Occasional Vendor interface

Major Responsibilities/Activities: (List in order of importance the essential functions of the job and the approximate percentage of time spent on each of the activities; describe what must be accomplished, not how it must be done; include supervision or management responsibilities, quality and quantity standards, physical, mental and perceptual functions of the job.)


Major Responsibility/Activity


% of Time

PC Desktop Support. Provide tier 1 & 2 (occasionally 3) support, by setting up pre-imaged computer systems, configuring hardware and installing hardware utilizing the Service Desk management tool to proactively manage the technical environment and maintain a customer focus. Additionally, onsite support for Windows server backups. Also identifying, diagnosing and resolution of problems. Installation and termination of network cabling and fiber optic wiring.


55%

Install and maintain all network printers. Assist as needed with cameras, cabling, and onsite software needs. Onsite liaison for networking, servers, and systems hardware..troubleshoot and interface with repair persons and corporate IT departments.


15%

Assist with user requests, special unique projects supporting technology initiatives for the Utah region including infrastructure upgrades/replacements, PBX hardware support and mining systems in compliance with corporate standards and guidelines.


15%


Routine Maintenance on workstations and local infrastructure/hardware.


15%


Required Qualifications:

Associate degree with emphasis in Computer Science, math, engineering, business or equivalent experience.
2 years experience with various Microsoft operating systems.
2 years of experience with Systems Support.
Familiarity with Microsoft Office Suite.
Ability to crawl, bend, and lift up to 50 lbs. Requires good manual dexterity and may require some infrastructure handling, mounting, etc.
Good communication and interpersonal skills.
Good analytical and troubleshooting skills.
Able to work in a team environment
32 hr. MSHA training when hired Arch Coal will cover the cost of the training, which will be given at the specific site of employment. And must be renewed each year.
Self-motivated and ability to work independently.
Knowledge of how networks are set-up and basic knowledge of how they work.
Able to work outside of normal hours to address emergencies and perform scheduled off-hour activities.

Able to work outside of normal work hours to address emergencies and perform scheduled off-hour activities.
Ability to Travel 25% of time.
Familiarity with specifications of and ordering IT related equipment.


Preferred Qualifications:

Working with Fiber Optics

Previous experience in a coal mining environment.
Previous training on pulling/making network cables and troubleshooting networks
Working with and understanding network switches, firewalls and routers

About Us

Wolverine Fuels, LLC is a leading producer of high-quality, clean-burning coal, serving markets worldwide. We are deeply committed to excellence and sustainability in the Western US power generation industry and export markets. With our headquarters in Sandy, UT, we employ over 750 individuals and boast an annual productive capacity of 7-9 million tons of thermal coal.

Wolverine Fuels offers a competitive benefits package including Medical with an HSA, Dental, Vision, RX, Company provided life and AD&D, Paid Holiday/Vacations, and EAP along with a 401K and a 6% company match. Post-offer screening required. EOE.

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