Endur Production Support Analyst
Houston, TX
Full-timeAbout This Job
Our client is seeking a skilled Endur Product Support Analyst to provide essential support for their Endur trading and risk management platform. The role will focus on managing and troubleshooting system-related issues, assisting with system enhancements, and ensuring the smooth functioning of Endur’s front, middle, and back-office processes. The ideal candidate will have strong technical expertise in Endur and a deep understanding of its integration with trading workflows.
Key Responsibilities
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Provide day-to-day support for Endur users across trading, risk, and operations teams.
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Troubleshoot and resolve technical issues, ensuring minimal disruption to business operations.
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Collaborate with business and IT teams to implement system upgrades, patches, and configuration changes.
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Manage system performance and data integrity, ensuring that Endur’s functionality meets business requirements.
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Assist in the configuration of Endur modules, supporting the optimization of system processes.
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Work closely with stakeholders to understand business requirements and translate them into system solutions.
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Provide training and documentation to users to enhance their understanding of Endur features and capabilities.
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Develop and maintain reports and dashboards to support business and risk management activities.
Qualifications & Skills
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3-5 years of experience in Endur product support or related roles within commodity trading and risk management.
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Strong understanding of Endur functionality, configuration, and integration with other systems.
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Technical proficiency in managing and troubleshooting system issues within a trading environment.
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Experience with scripting, database management, and system administration.
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Ability to collaborate with technical and business teams to deliver efficient solutions.
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Strong problem-solving skills and attention to detail.
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Excellent communication skills and the ability to train and support users effectively.
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Bachelor’s degree in Computer Science, Information Technology, or a related field.
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