Energy Safety Canada

Analyst - IT Support

LocationNisku, AB
Job TypeFull-time

About This Job

Be a part of building a stronger, safer workforce!

As the national safety association for the oil and gas industry we advocate for worker health and safety.

Everything we do is guided by our values: trusted, responsive, collaborative, disciplined and proactive. When you join Energy Safety Canada, you are part of a team committed to getting workers home safely every day.


What is the opportunity:

Reporting to the Manager Infrastructure, IT, the IT Support Analyst assists with maintaining the end user facing environment for Energy Safety Canada. This position is responsible for in-person and remote IT support for Energy Safety Canada’s staff.


What will you do:

Provide front line support for staff at Energy Safety Canada to resolve issues and questions related to end user hardware, software, and peripherals.
Responsible for the management of all end user computing devices including patching, firmware updates, and remote management
Responsible for user account management including but not limited to: onboarding, permissions, changes, terminations, offboarding
Managing incidents and requests in ITSM system including documenting knowledge base articles for end users and IT technical staff
Supporting classroom and meeting room A/V systems including web conferencing solutions
Other duties as required


What you need to succeed:

Post-Secondary Education related to IT or equivalent experience
At least one year of related work experience
Certifications related to ITIL or similar would be a strong asset
Strong troubleshooting skills and a focus on customer service
Working knowledge of Windows 11
Experience with Microsoft Office applications including SharePoint Online and Teams
Demonstrated knowledge of Office 365 administration would be an asset
Working knowledge of system management and mobile device management systems
Working knowledge of mobile devices especially Apple iOS
Basic knowledge of networking
Experience with secure printing solutions an asset
Working knowledge of ServiceNow (incident, change, knowledge, config)
Strong desire to learn
Ability to work independently


What’s in it for you:

Competitive compensation package
Hybrid Work Model
Excellent medical and dental benefits
Great RRSP matching
Generous vacation and flex days
Employee education assistance program

Energy Safety Canada is committed to building a talented and diverse workforce which creates an environment that supports diversity, equity and inclusion. We encourage all qualified candidates to apply.


Ready to make a difference? Apply Now!

Energy Safety Canada thanks all applicants for their interest; however, only those selected for an interview will be contacted.


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