REDPATH MINING

IT Support Analyst

Vaughan, ON

Full-time

About This Job

Job Description

Reporting to the Head of Global IT, we are seeking a detail-oriented, thorough, and organized IT Support Analyst to join our team. In this position, you will play a key role in providing support for all areas of IT for Redpath Mining Inc. You will update systems, troubleshoot problems, and provide hands-on client support for IT issues within our organization.

Responsibilities

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Ensure client systems, software, and mobile devices are up to date through system monitoring and regular upgrades

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Utilize ticketing system (Service Now) for all support requests, incidents, and change requests.

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Effectively track assets and software distribution

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Monitor and maintain network and server assets

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Assist with the design, implementation, and support of new software and features

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Oversee troubleshooting for system errors

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Provide technical support either by phone, remote access, or site visits as needed

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Respond to IT issues, hardware maintenance, software, networking, etc.

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Evaluate connectivity issues with equipment, and software

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Set up equipment for new users

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Perform data backups

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Install and update network system improvements as needed

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Provide client computer, asset tracking/deployment, network, antivirus, and application support.

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Provide VOIP & Teams telephony support

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The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all inclusive

Qualifications

Education

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Required: College diploma in Business, Information Technology or related experience.

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Preferred: University degree in Business, Information Technology or related experience.

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ITIL, CompTIA A+, CompTIA Net+ certification, or related IT certification preferred.

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Previous experience as a help desk technician, computer technician, or IT support.

Work Experience

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Required: 24+ months’ experience, possibly through co-op placements.

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Preferred: 4 years’ experience.

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Work Experience

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