United Utility

IT Support Analyst

LocationCharlotte, NC
Job TypeFull-time

About This Job


About Us

United Utility is your partner in powering the future. We provide comprehensive and innovative offerings that support power infrastructure investments across the United States. As the parent company to industry-leading utility service contractors specializing in transmission, substation, distribution, and grid hardening projects, we’re at the forefront of building a resilient energy network. Headquartered in New Orleans, LA, we’re proud to deliver exceptional service while fostering an inclusive and dynamic workplace. Due to our rapid growth, we are hiring an IT Support Analyst for Charlotte, NC office.


About The Role

As an IT Support Analyst, you will be responsible for overall general IT Support for all of United Utility Services and locations. You’ll be the go-to problem solver ensuring our technology runs smoothly and efficiently. You’ll play a critical role in keeping our team connected, productive, and secure, providing technical support that directly impacts our ability to power infrastructure nationwide. If you’re driven to make a difference through technology, this role is for you. This position will report to the Director of Information Technology.


Key Responsibilities

Provide technical support and guidance to resolve users’ hardware and software problems
Prioritize and escalate issues to ensure timely problem resolution
Perform analysis of problems and determine the most effective resolution procedures
Configure and install new hardware, software, and peripheral equipment
Create and revise user training documentation and procedures
Maintain technical support logs and resolution reports
Assist in implementing security protocols, practices, and awareness management
Maintain user’s software and hardware
Maintain asset tracking system
Perform effective patch management and security configuration updates
Perform other office tasks as needed


Key Qualifications

3-5 years of hands-on experience working in a corporate end-user desktop and mobile support role, required
Certification similar to CompTIA, MCSA, MTA, Microsoft Azure, Cisco based or Associate Degree in related field
Thorough knowledge of Windows 10/11 and iOS
Microsoft Office 365 / Azure tenant management
Entra ID and Intune administration
Multi-factor Authentication implementation
VPN support
Effective troubleshooting and documentation skills
Advanced printer and peripheral device troubleshooting
Experience with Visio, flow diagrams, SharePoint, or other collaboration tools
Works well in a team environment to accomplish common tasks
High-volume transaction experience
Must have strong attention to detail and must be well-organized
Must be able to communicate with customers and team members
Must respond well to process change
Must be highly responsive to requests, work quickly and effectively with minimal supervision
Must handle confidential information with discretion and professionalism at all times
Has excellent interpersonal skills as needed to work with executive and support staff
Must possess a strong sense of urgency and know how to prioritize work
Has excellent grammar, verbal and written communication skills required
Must be willing to travel
Capacity to think, concentrate, and focus for long periods of time
Capacity to reason and make sound decisions
Capacity to express thoughts orally
Ability to use a computer for long periods of time


Key Info

While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; and perform fine motor, hand, and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stand, walk, and reach with arms.

Join United Utility and be a part of a team that’s powering progress and innovation. We celebrate diversity and are committed to creating an inclusive environment for all employees. Your unique perspective can help us build a brighter, more connected future!

Accessibility: If you need an accommodation as part of the employment process, please contact Human Resources at


Email: HRSC@unitedutility.com

Equal Opportunity Employer is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

If you want to view the Know Your Rights: Workplace Discrimination is Illegal poster, please choose your language: English – Spanish – Arabic - Chinese

If you want to view the Pay Transparency Policy Statement, please click the link: English

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