Technical Support, Trainer & Warranty Coordinator

Location

Houston, TX 77041

This is a full-time onsite role located in zip code 77041

Position Summary

The Technical Support, Trainer & Warranty Coordinator is responsible for assisting in diagnosing and repairing technical issues related to WPP’s products, such as generator packaging and equipment, and services. The person in this role will use their technical background and experience, attention to detail, and problem-solving skills to ensure technical support is provided to customers as efficiently as possible.

In addition, this individual will also be responsible for the training and development of WPP’s technicians and will use their decision making and training skills to develop programs for both new hires and existing staff.

This role also involves reviewing and processing warranty claims, determining eligibility, and collaborating with manufacturers. It requires effective communication with customers and teams, maintaining accurate records, and identifying trends to recommend improvements.

Essential Duties

Training & Development

Warranty Management

Technical Support

Safety

Qualifications

Core Values

Talents