Trainer II/Customer Support

The Trainer II/Customer Support is an experienced trainer responsible for conducting training for onsite and offsite employees, trainers, and contractors. This position defines, creates, and maintains a robust training curriculum.

Areas of responsibility include supporting all areas of Customer Technology Support, other departments CTS supports and Customer Experience-related training enterprise wide.

The incumbent does not have accountability for people or budgets. The incumbent frequently exchanges information with various levels of personnel within the organization and outside vendors and contractors.

QUALIFICATIONS

There are clear precedents and practices that the incumbent uses as guidelines to determine how this job is performed. This position requires three to five years of relevant work experience and a minimum of three years facilitating in a production training program. This position must be highly organized, proficient in time management, possess excellent public speaking skills and strong verbal and written communication skills. Proficient skills in Microsoft Office Suite (Word, PowerPoint, Excel and Outlook), and instructional software are required.

A bachelor’s degree from an accredited university or prior experience working in multiple components of a call center environment is preferred. Process improvement knowledge, training, and/or certifications preferred.

SALARY DETAILS:

Las Vegas & Phoenix: $60,190 - $84,245

Tucson: $57,180.50 - $ 80,032.75

At Southwest Gas, attracting the best talent is key to our strategy and success as a company. We use flexibility to develop competitive compensation offers to ensure we are able to hire the best candidates. The quoted salary range represents the minimum and maximum of the pay range for the position. It is provided as a good faith estimate as to what our ideal candidates are likely to expect, as we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills and other factors that may prove relevant during the interview and selection process.