ESG Solutions

Technical Support Technician

LocationKingston, ON
Job Typefull_time
Salary$45,818.527-$50,752.832

About This Job


About the Role

Are you passionate about solving technical problems and delivering exceptional customer service? We are seeking a Technical Support / Field Technician

to join our Mining team. In this dynamic role, you will be the first point of contact for customer technical support requests, using tools like Zendesk to ensure timely and high-quality service. You will also travel to remote locations to install and maintain cutting-edge microseismic monitoring systems.

This is a great opportunity for someone who thrives in a customer-facing role, enjoys hands-on technical work, and is excited about travel and fieldwork.


Key Responsibilities

Serve as the first point of contact for client technical support inquiries

Manage and prioritize support tickets using Zendesk
Train industry personnel on the use of instrumentation
Maintain and update technical documentation and knowledgebase articles
Travel to remote sites to install and maintain microseismic monitoring systems
Collaborate with Engineering and Software teams to stay current on technology and system updates
Provide feedback and recommendations based on customer interactions
Install ESG’s proprietary software, upgrades, servers, and data acquisition equipment
Participate in scheduled after-hours emergency support coverage
Assist in training new hires on technical support procedures


What You Bring


Education:

Diploma or higher in Computer, Electrical, Electronics, Instrumentation, Mechanical, Petroleum, or Mining Engineering Technology


Experience:

2+ years in technical or customer support; fieldwork in mining or petroleum services is an asset
Must be at least 21 years old
Must be able to travel the US and other locations
No felony convictions
Proficient with Windows OS, Microsoft Office, and application installation
Strong troubleshooting skills in hardware, software, and networking
Experience with Ethernet communication and networking


Competencies:

Strong problem-solving and communication skills
Customer-focused with a proactive and respectful approach
Ability to multitask and manage time effectively
Team player with a drive to meet deadlines and exceed expectations
Excellent written and verbal communication skills

If you are ready to take your technical skills to the next level and make a real impact in the mining industry, we woulf love to hear from you!

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