Switchgear Power Systems

IT Support Technician

LocationWinneconne, WI

About This Job


Position: IT Support Technician


Position Description

Provides first-line support for IT issues and assists with maintaining the organization's network and server infrastructure.


Essential Duties and Responsibilities

Troubleshoot hardware and software issues for users.

Support day-to-day IT operations including user account management and device setup.
Assist with network configuration and administration (e.g., switches, Wi-Fi, VLANs).
Maintain and support servers, backups, and patch management.
Document issues, resolutions, and contribute to knowledge base articles.
Collaborate with senior IT staff and vendors to resolve complex problems.


Knowledge, Skills Abilities

Computer hardware and operating systems

Networking basics
Software installation and configuration
Security practices
Troubleshooting and diagnostic ability
Technical support and customer service
Time and task management


Qualifications Experience

High school graduate or GED and at least X years of SPECIFIC BACKGROUND work experience in XXXXXX.

Bachelors/Associates degree in SPECIFIC DEPT or related field. X or more years of SPECIFIC BACKGROUND work experience in a production/manufacturing environment or a relevant equivalent experience.


Travel


None


Physical Demands and Work Environment

While performing the duties of this job, the employee is frequently required to stand; use hands to handle, or feel objects, tools, or controls; talk and hear. The employee regularly is required to walk and reach with hands. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. Employee occasionally uses computer keyboards. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus. Employee views computer monitor occasionally.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The employee is rarely exposed to airborne particles or caustic chemicals. The noise level in the work environment is usually moderate.

Switchgear Power Systems is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

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