IT Support Technician

Company Profile

Intellirent is a global leader in electrical test equipment rentals, serving the power and electrical testing industries with unmatched reliability and technical expertise. We specialize in providing field-ready equipment for testing, maintenance, acceptance, and monitoring applications. Our commitment to quality and service ensures every rental is fully prepared, complete with the right accessories and support to meet real-world demands.

We take a proactive and hands-on approach to equipment rentals. Each order undergoes pre-rental qualification to ensure the right match for the job, and all gear is tested in realistic conditions before shipping. Our support model encompasses not just the equipment, but the technician, the application, and the job itself—delivering end-to-end service that ensures success in the field.

With one of the largest inventories in the industry and a team driven by passion and precision, Intellirent connects the right equipment to the right place, on time—every time. We don’t just ship boxes; we actively monitor, adapt, and deliver on our commitments. When you join Intellirent, you're becoming part of a team that empowers essential industries through dependable tools and expert support.

Location

This job is 100% onsite at our facility in Roanoke, Texas. However occasionally travel to remote locations as needed to support project work may be required (15% of less).

Position Summary

The IT Support Technician position requires an enthusiastic, dependable, and reliable individual who has previous Tier 1 support experience (1.5 years min.). Customer focused, the successful individual must be polite, approachable, and able to keep calm under pressure in addition to being willing to learn new technology skills. The ideal candidate must be flexible, with a positive, can-do, make-it-happen attitude. The candidate must also work well within a geographically dispersed team of users and vendors.

Primary Duties & Responsibilities

· PC and peripheral maintenance and troubleshooting

· Escalating IT issues to the relevant teams where necessary

· Taking ownership through the full lifecycle of any tickets which are escalated to development teams or 3rd parties

· Liaise with other members of the IT Operations, Internal Development Teams and 3rd parties to resolve issues

· Undertaking assigned IT projects

· Setting up and configuring new Laptops, Desktops and Mobile Devices

· Completing internal user moves (including phones and patching)

· Setting up new users and disabling expired accounts in accordance with HR requirements (new hires & terminations)

· Imaging and maintenance of shared laptop fleet for customers

· Providing basic administrative server support (password reset, access rights etc.)

· Creation / Maintenance of internal IT documentation

· Password resets

Qualifications:

· Windows OS

· Experience with Microsoft Office M365

· PC Hardware setup and troubleshooting

· Peripheral troubleshooting (printers, monitors, etc.)

· Strong ability to work independently and is organized

· Excellent verbal and written communication skills

Measurement of Performance

· Ticket Resolution Rate & Response Time

· System Uptime & Support Coverage

· Asset Setup and Configuration Accuracy

· Documentation Quality and Update Frequency

· Compliance with IT and Security Protocols

· Team Collaboration and Escalation Effectiveness

· Project Participation and Task Completion

· User Satisfaction Scores

Experience & Education

· 18+ months in IT/Helpdesk Support role

· PC Hardware and peripheral experience

Reports to:

· IT & Application Development Manager

Physical Requirements

· All positions will require, to some degree, the physical abilities described below to perform the essential functions of the job

· Work the expected hours, consistently arrive at work at the agreed time and follow Company rules and guidelines regarding breaks and meal periods.

· Communicate effectively, both oral (in person and on the phone) and in writing.

· Use of tablets and computers in various IT systems

· Use keyboard or equivalent equipment, to access the computer,

· Use hands to manipulate documents and general paperwork to view contents

· Read documents, reports, files, etc.

· Communicate effectively using the telephone, email, and instant messaging

· Move around and through all work areas as needed, may include climbing stairs or ladders

· For Office-based role:

o Regularly sit at assigned locations/desk for up to 8 hours per day with allowable breaks

o Lift and/or move up to 10 pounds (i.e. books, reports, binders, etc), OR if IT related lift up to 50 pounds in IT equipment individually

· For Operations, Warehouse, & Lab based roles:

o Lift, push, and move up to 75 pounds individually and up to 150 pounds as a team

Compensation & Benefits

· The hourly rate of pay for this role will be between $24.00 and $26.00 per hour. Overtime will be paid at the legally required rate. A certain amount of overtime maybe expected each week but will vary from week to week.

· Benefits will be available to all full time employees. Full time is typically considered to be 40 hours per week (but must consistently work 30 hours minimum per week over any consecutive eight week period).

Intellirent is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

All offers of employment are contingent upon the completion of a pre-employment background investigation that may consist of, but is not limited to, a pre-employment drug & alcohol screen, criminal background investigation, and documentation required by the Immigration Reform & Control Act of 1986 or other applicable regulations. During the background investigation process, a record of conviction or other adverse issues will not necessarily disqualify a candidate from employment. intellirent will consider factors such as 1) the length of time that has passed since the offense or adverse issue; 2) age at the time of the offense or adverse issue; 3) the severity and nature of the offense or adverse issue; 4) the relationship of the offense or adverse issue to the position for which you have applied, and 5) evidence of rehabilitation. Additionally, candidates who refuse to submit to a drug and alcohol test or who fail to show up for a drug test within the required time will no longer be considered for employment, and any offer of employment will be rescinded.

Last Updated 06/10/2025

Job Type: Full-time

Pay: $24.00 - $26.00 per hour

Expected hours: 40 per week

Benefits:

Schedule:

Work Location: In person