IT Support Technician

IT Support Technician – Retail

Job Description

IT Support Technicians assist company Retail personnel with the operation/repair of Verifone Point of Sale (POS) systems, Gilbarco Veeder-Root fuel communications, and other Retail site computer and technical equipment.

Provide technical assistance by installing, configuring, testing, and upgrading software and hardware, networks and related Retail application operations.

Manage reactive and proactive based work through a ticketing system and communicate through phone, email or face-to-face. This will include visiting/traveling to local and regional remote site locations throughout North Carolina frequently.

Maintain records of customer transactions through a ticketing system and processes/procedures via a team data repository.

IT Support Technicians collaborate with other IT members (system administrators, developers, analysts, managed service providers, etc.) and Business leaders to develop and implement IT operations and support strategies.

Responsibilities:

Requirements

Job Type: Full-time

Expected hours: 40 per week

Benefits:

Schedule:

Work Location: On the road