Support Analyst

LocationSeguin, TX
Job TypeFull-time
Salary$49,920

About This Job


Support Analyst


Office Location


Western Operation Center


6400 IH-10 West


Seguin, Texas 78155



What We Are Looking For

GVEC is looking to hire you for the position of Support Analyst to deliver the unexpected with a willingness to continuously develop yourself, your department, and our organization. As a Support Analyst, you will perform end-user troubleshooting, maintenance of computer assets, Wi-Fi, antivirus platforms, AV equipment, basic Active Directory administration and management of applicable projects. You will need to be comfortable working on laptops running Windows and MacOS, virtual machines, mobile devices, VoIP endpoints and connected networks. This role is great for someone with a broad knowledge of end-user technologies and willing to expand their knowledge in a team centric professional environment.



Your Pay

The minimum starting pay for this role is $24.00/hr plus bonuses that are tied to a multitude of organizational benchmarks set forth annually. Pay will be determined by skills, qualifications and experience.



How You’ll Help

Provide IT support and troubleshooting for all office and field personnel with rotating help desk shifts
Interact with employees over the phone, in person or via messaging to bring resolution to reported issues
Install, monitor and support various end-user devices
Install and maintain shared and personal printers
Coordinate with vendors and service providers to maintain software licensing and hardware warranties for all end-user devices and printers
Manage IT inventory of laptops, monitors, PCs, virtual clients, printers, desk phones, mobile phones, tablets, tools and cabling
Maintain images for laptop deployments
Build and maintain Virtual Desktop golden images, dedicated machines and automated pools
Configure and deploy VoIP devices
Troubleshoot audio-visual equipment and recommend replacements as necessary
Monitor antivirus platforms and remediate when needed
Provide Active Directory password resets and workstation onboarding to the domain
Provide support for execution of special projects



Experience/Skills You’ll Need

Excellent verbal and written communication skills with the ability to convey information clearly and confidently.
Excellent problem-solving skills - able to effectively troubleshoot minor issues independently
Demonstrated ability to effectively evaluate and manage conflicting priorities in a fast-paced, high-growth environment
Self-motivated with a strong work ethic. Able to work independently with impeccable sense of integrity
Team player with the resolve to provide and take constructive criticism that helps evolve the team
Ability to lift items such as printers, desktop computers and monitors



Preferred Experience/Skills

1+ year of professional experience in a technical support role
Associate degree in computer science or relevant field
Experience with desktop imaging
Experience with VMware Virtual Desktop Infrastructure
Experience with Windows 10 and MacOS support
Knowledge of QuickBooks, Nitro PDF and Microsoft Office Products



Our Purpose and Culture

GVEC proudly provides Electric, Internet, HVAC, Solar and Battery Storage, and Electrician services in and around South-Central Texas. We have high expectations for our team members and in turn, support them with an excellent total rewards package and advancement opportunities. We want people who offer talent, a positive attitude, creative ideas and strong work ethic to deliver unexpected results.


We are a team of high achievers who hold each other accountable in exceeding our customers’ expectations and empowering the communities we serve. That accountability culture is what has helped us build an environment of honesty, teamwork, and support, resulting in employees surrounded by coworkers who are dependable. We focus on accomplishing our goals with an outward mindset: being mindful of how our work and actions impact others, as well as seeing people for who they are and the unique value their perspective brings to us as a whole.



Your Benefits

Medical Plans
10% 401K Match
Financial Incentives and Rewards
Wellness Program
Paid Vacation
Paid Holidays
Employee Development
Community Impact
Work-Life Balance



Application Deadline: Open Until Filled


Visit us on Glassdoor to see what our employees are saying about us!

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