AGAR CANADA CORPORATION

Support Engineer

Calgary, AB

Full-time

About This Job

Job Summary

We are seeking a dynamic and detail-oriented Mechanical Engineer, registered with APEGA, to join our innovative engineering team. This role demands hands-on expertise, advanced proficiency in CAD software, and a passion for delivering exceptional technical support to clients and internal teams. The ideal candidate will excel in troubleshooting complex mechanical, electrical, and electronic systems, create high-quality documentation, and thrive in a fast-paced environment with frequent travel (up to 70%). If you’re a proactive problem-solver with strong communication skills and a commitment to excellence, we want you to help drive our mission of delivering cutting-edge technical solutions.

Key Responsibilities

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Provide expert technical support to clients via phone, email, or on-site visits, resolving issues related to hardware, software, and system performance.

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Design, draft, and document mechanical components and assemblies using CAD software (AutoCAD, Autodesk Inventor).

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Troubleshoot, diagnose, and repair mechanical, electrical, and electronic systems, including interface detectors, water cut meters, and multiphase flow meters.

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Create and maintain detailed manuals, procedures, technical reports, and user guides to support projects and enhance client experience.

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Collaborate with engineering, production, and customer support teams to identify issues, implement solutions, and drive continuous improvement.

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Support warehouse operations, including RMA repairs and diagnostics.

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Travel to customer sites for service, troubleshooting, or extended assignments (up to 70% travel, including overnight stays).

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Apply foundational knowledge of electronics and electrical systems (e.g., voltage, current, resistance) to support diagnostics and repairs.

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Maintain accurate records of repairs, customer interactions, and support activities.

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Prepare professional reports and presentations using Microsoft Office Suite and other tools as needed.

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Ensure compliance with APEGA standards, safety protocols, and ethical guidelines.

Qualifications

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Bachelor’s degree in Mechanical Engineering.

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Registered as an Engineer-in-Training (EIT) or Professional Engineer (P.Eng.) with APEGA.

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Authorized to work in Canada without sponsorship.

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Proficient in AutoCAD and Autodesk Inventor for 2D/3D design and modeling.

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Basic knowledge of electronics and electrical systems, including electrical measurements (voltage, current, resistance).

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Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

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Familiarity with Windows and Linux operating systems.

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Exceptional troubleshooting skills and hands-on mechanical aptitude.

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Excellent communication skills, with the ability to explain complex technical concepts clearly to diverse audiences.

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Proven ability to work independently and collaboratively in a fast-paced, team-oriented environment.

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Strong organizational skills, attention to detail, and a proactive approach to problem-solving.

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Willingness to travel extensively and adapt to flexible schedules.

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Customer-focused mindset with a passion for delivering high-quality solutions.

Preferred Skills & Experience

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Programming skills in VBA, Python, or similar languages for task automation and data analysis.

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Prior experience in customer-facing technical support or field service roles.

Key Attributes

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Proactive, resourceful, and accountable, with a strong sense of ownership.

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Detail-oriented and committed to delivering superior work quality.

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Collaborative and adaptable, thriving in dynamic, team-driven environments.

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Flexible and resilient, with the ability to manage changing priorities and travel demands.

Why Join Us?

Be part of a forward-thinking team dedicated to solving complex technical challenges and delivering world-class solutions. At AGAR Canada, you’ll work in a collaborative, innovative environment where your expertise will make a tangible impact. Join us to grow your career, engage with cutting-edge technology, and help our clients succeed.

Job Type: Full-time

Pay: $65,000.00-$75,000.00 per year

Additional pay:

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Bonus pay

Benefits:

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Dental care

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Disability insurance

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Employee assistance program

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Extended health care

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Life insurance

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Paid time off

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RRSP match

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Vision care

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Wellness program

Schedule:

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Monday to Friday

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Weekends as needed

Experience:

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Autodesk Inventor: 1 year (preferred)

Language:

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English (required)

Licence/Certification:

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APEGA membership (preferred)

Willingness to travel:

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75% (required)

Work Location: In person

Application deadline: 2025-06-15

Expected start date: 2025-07-01