Supervisor IT - Help Center

Williams is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, national origin, age, marital status, disability, veteran status, genetic information or any other basis protected under applicable discrimination law.

Do something that means something at Williams. This isn’t just a job - it’s an opportunity to explore and discover your passion with coworkers who become friends and mentors who push you to be your best self in and out of the office. At Williams, we make clean energy happen. And you can too, so bring your energy to ours!

The IT Supervisor is responsible for supervising the review, design, development, implementation and support of technology solutions, while providing a visible leadership presence. This role will lead a diverse team of skilled professionals to develop IT solutions. The ability to communicate clearly and effectively with multiple teams inside and out of IT is key to success. We appreciate a new perspective on solutions for our ever-evolving IT needs.

Your work will challenge you, and with our Core Values to guide you, you’ll quickly learn and grow with us.

Responsibilities/Expectations:

- Leads the creation of a first-class Help Center using data-driven metrics while fostering team engagement and accountability

- Optimizes Help Center operations by creating and maintaining schedules aligned with business priorities, peak call volumes, and service-level commitments for seamless support delivery

- Supervises application software development services or technical support

- Ensures that system improvements are implemented in a timely and accurate manner; resolves or facilitates resolution of issues

- Reviews, designs, develops, implements and supports technology solutions

- Provides input to policy level direction regarding standards and budget constraints; assists with budgeting, forecasting and conducts routine operating cost analysis

- Develops and communicates project estimates, plans, and status

- Engages with business partners to establish the feasibility of IT solutions for newly identified business needs

- Coordinates workforce planning and career development for employees

- Other duties as assigned

Education/Years of Experience:

- Required: Bachelor's degree in a related field and a minimum of five (5) years’ of related experience

Other Requirements:

- Demonstrates excellent organizational/interpersonal skills and safety as the utmost priority

- Proficiency in Microsoft Office Applications and PC skills

Shift/Work Hours/Travel Requirements:

- Must be willing to work after hours

About Tulsa:

Our corporate headquarters is located in downtown Tulsa, Oklahoma, the 2nd largest city in Oklahoma and the 47th most populous in the U.S.

Tulsa is known as the Mother of "The Mother Road" - Route 66, and boasts impressive art deco architecture, the #1 city park in the U.S. (The Gathering Place) and is a great venue for live music. It's an easy place to get in and out of, with more than 20 non-stop flight destinations offered at Tulsa International Airport. Tulsa is listed on

CNN Travel's best destinations to visit in 2022!

Tulsa is not only a great place to live, but it's affordable. According to the 2019 Economic Report from Tulsa's Future, the cost of living is 8 percent below the U.S. average. There is no place like T-Town. Check out

visittulsa.com

to learn more!

Why Choose Williams?

We are committed to providing our employees with competitive compensation and benefits as part of your Total Rewards package to help protect your current and future physical, emotional, and financial health. We generally offer health benefit programs to our employees and their families that are competitive and flexible enough to meet your needs, and retirement benefits to allow you to invest now for financial security when you retire. With rich learning and development programming and a high internal mobility rate, you are not just applying to a job with Williams; you are embarking on an exciting career!

- Competitive compensation

- Annual incentive program

- Hybrid work model - one work from home day each week for most office-based roles

- Flexible work schedule for most field-based roles

- 401(k) with company matching contribution and a fixed annual company contribution

- Comprehensive medical, dental, and vision benefits

- Generous company-paid life insurance and disability benefits

- A consumer-driven health plan option with the potential for a generous company contribution to a Health Savings Account

- Healthcare and Dependent Care Flexible Spending Accounts

- Paid time off, including floating and company holidays

- Wellness Program with annual rewards

- Employee stock purchase plan

- Robust employee learning and development

- High internal mobility (we promote from within)

- Parental leave (we provide up to 6 weeks for each parent)

- Fertility coverage and adoption benefits

- Domestic partner benefits

- Educational reimbursement

- Non-profit donation matching contributions and time off to volunteer

- Employee resource groups

- Employee assistance programs

- Technology to make our work more productive and collaborative

- Regular employee engagement surveys and feedback processes

Williams has a long history of making a significant difference in the communities where we live and work, and we strive to cultivate an environment of employee inclusion, innovation and passion that values all voices and opinions. We help each other succeed and great things happen when people from a diverse set of backgrounds come together. Together, we make clean energy happen.

Eligibility and benefits are governed by the terms of the applicable plan or program document which can be amended or terminated at any time.

For more information, please visit

Total Rewards | Williams Companies

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Education Requirements:

Bachelors (Required)

Skill Requirements:

Competency Requirements: