Supervisor Project Support

Flexibility Option:

Job Req Id: 31377

Description:

Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you’re empowered to make decisions, find solutions and receive rewards for your hard work.

This position will be located in: Bismarck, ND or Rapid City, SD, or Fargo, ND, or Albertville, MN, or Phoenix, AZ, or Pewaukee, WI

Application Deadline: March 20, 2026

Please note that the position may be filled before or after the listed application deadline. Applications will only be accepted while the posting remains active.

Job Summary

The Supervisor Project Support oversees the daily activities, performance, and development of the Project Support team while continuing to carry out various supportive duties for project account managers and customers. This role combines hands-on project support with leadership, coaching, and operational oversight. Projects may include power distribution systems, substations, transmission, and utility-scale wind and/or solar energy.

Responsibilities

Essential Functions

- Provides daily direction, coaching, and workload assignment to Project Support Specialists and Senior Project Support Specialists to ensure timely and accurate completion of quotes, orders, and customer requests.

- Monitors team performance, identifies skill gaps, and conducts ongoing feedback, training, and development to strengthen capabilities.

- Ensures a balanced workload across the team and reallocates work as needed to meet deadlines and service expectations.

- Serves as the primary escalation point for customer, vendor, or order-related issues that exceed staff authority or require advanced technical judgement.

- Conducts final review and approval of quotes, order packets, or bills of material (BOM) -related documentation prepared by team members to ensure accuracy, completeness, and risk mitigation.

- Holds accountability for team throughout accuracy, error rates, and cycle time; monitors key performance indicators and drives improvements where needed.

- Partners with management to implement policies, procedures, and continuous improvements within the department.

- Prepares and reviews proposals based on BOM, secures vendor pricing, and provides competitive and accurate pricing to customers.

- Coordinates material purchasing, deliveries, and logistics to ensure project timelines and specifications are met.

- Identifies alternate product solutions to meet requirements for cost, lead time, or performance.

- Provides high-level technical support to customers and staff, leveraging advanced knowledge of electrical products, specifications, and applications.

- Serves as a temporary backup during staff absences to maintain continuity of communication and service.

- Builds and maintains trusted relationships with customers, suppliers, and internal teams through proactive communication and responsiveness.

- Escalates and resolves complex project or order issues requiring advanced judgment or vendor intervention.

- Participates in customer project management discussions to ensure alignment, issue resolution, and planning support.

- Performs light vendor negotiation for improved pricing and delivery options when necessary.

Non-essential Functions

- Assists with vendor negotiations for best pricing and delivery of products to customers and/or jobsites.

- Supports customer meetings, training sessions, and trade shows as needed.

- Documents missed opportunities.

- Participates in cross-functional tasks such as estimating, procurement, staging, kitting, material management, or project closeout.

- Contacts vendors for pricing, as needed.

- Attends training programs, as required.

- Writes orders in SAP and delivers material.

- Other duties as assigned by supervisor or designate.

Qualifications

- Minimum of a business or trade degree preferred or the equivalent in work experience.

- 4+ years of prior customer service, quotation, or sales experience.

- Requires the ability to read, write and speak in English.

- Strong working knowledge of PC for Windows, Microsoft Office (Excel, Word and PowerPoint), internet, email, and SAP software.

Skills and Abilities

- Strong technical ability to interpret specifications, drawings, and electrical system requirements.

- Excellent communication and interpersonal skills for interacting with customers, vendors, and internal staff.

- Strong planning, organizational, and problem-solving skills.

- Commitment to providing accurate, responsive, and customer-focused service.

- Excellent customer service skills include being competent, accurate, responsive, and engaged.

Physical Requirements

Lift and carry requirements (weight and frequency):

Occasionally 0 – 33% Frequently 34 – 66% Continuously: 67 – 100%

- Lift from Floor to Waist:

- < than 10 lbs. - Occasionally

- 10 to 25 lbs. - Occasionally

- 26 to 50 lbs. - Occasionally

- 51 to 75 lbs. - Occasionally

- 76 to 100 lbs. - Occasionally

- 101 + lbs. - Occasionally

- Above Waist Lift:

- < than 10 lbs. - Occasionally

- 10 to 25 lbs. - Occasionally

- 26 to 50 lbs. - Occasionally

- 51 to 75 lbs. - Occasionally

- 76 to 100 lbs. - Not at all

- 101+ lbs. - Not at all

- Unilateral Carry:

- < than 10 lbs. - Occasionally

- 10 to 25 lbs. - Occasionally

- 26 to 50 lbs. - Not at all

- 51 to 75 lbs. - Not at all

- 76 to 100 lbs. - Not at all

- 101+ lbs. - Not at all

- Bilateral Carry:

- < than 10 lbs. - Occasionally

- 10 to 25 lbs. - Occasionally

- 26 to 50 lbs. - Occasionally

- 51 to 75 lbs. - Occasionally

- 76 to 100 lbs. - Not at all

- 101+ lbs. - Not at all

Physical Activity

Frequency at which you would do the following in a typical day:

- Sitting (a continuous period of being seated) - Not at all

- Standing (for sustained periods of time) - Frequently

- Walking (moving about on foot to accomplish tasks) - Continuously

- Bending/Stooping (downward and forward) - Not at all

- Crawling (moving about on hands and knees or hands and feet) - Not at all

- Climbing/Walking Stairs (ascending or descending) - Occasionally

- Reaching (extending arms in any direction) - Occasionally

- Crouching/Squatting (bending the body downward and forward by bending leg and spine) - Occasionally

- Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally

- Balancing (maintaining body equilibrium to prevent falling) - Frequently

- Repetitive Motion (substantial movement (motions) of the wrists, hands, and/or fingers) - Occasionally

- Trunk Rotation (movement in any direction, whether standing or sitting, with at least one foot stationary and in contact with the floor) - Not at all

- Pushing/Pulling (using upper extremities to press against or draw or tug) - Occasionally

- Handling (applying pressure to an object with the fingers and palm) - Frequently

- Fingering (picking, pinching, typing; working primarily with fingers and not whole hand) - Occasionally

- Talking (expressing or exchanging ideas by means of the spoken word) - Continuously

- Driving (the control and operation of a fork lift) - Not at all

- Desk Work (tasks generally performed at a desk, including use of a computer, printer, fax machine, telephone and other office equipment) - Continuously

- Use of tools (safely operate equipment needed for receiving, conveying, stocking, packaging, and shipping parts) - Frequently

- Hearing (perceiving the nature of sounds at normal speaking levels) - Continuously

- Exposure (to adverse weather & temperature conditions) - Frequently

- Travel (travel needed to perform job duties) - Not at all

Additional Information

This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer’s discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation. The pay range for this position is $83,700/year to $125,000/year, depending on experience.