Strategic Account Advisor III

This posting intends to fill three (3) regular, full-time positions. An eligibility list will also be established, which may be used to fill regular, full-time, or limited term positions, over the next two (2) years.

The successful candidates for these positions will support our Key Accounts, where they will be responsible for building and managing relationships within one of the following areas:

Understanding of the unique business and organizational model of each customer is essential in delivering high value, personalized programs, services and carbon reduction. The issues managed are multi-faceted and require an ability to understand mechanical systems, grid infrastructure, and emerging technologies.

See "Supplemental Questions” section below. Failure to respond to the questions may preclude you from moving forward in this process.

Supplemental Questions

Please attach a document with your response to the following questions. Failure to respond to these questions may preclude you from moving forward in this process. Please do not indicate “refer to resume” as a response to the questions as it will be viewed as incomplete.

Purpose

Provide professional expertise, analysis, organization, and coordination in creating customer value through relationship management, utilizing knowledge of the customer and a comprehensive understanding of the market in which they operate. Positions within this classification require a strong focus on strategic account growth, customer satisfaction, expansion of SMUD services provided and fostering loyalty by engaging the customer through the account planning cycle.

Nature and Scope

Duties and Responsibilities

The following are the essential functions/tasks for the Strategic Account Advisor class series. The Entry I level assists and performs the more basic of the following functions, while the Journey II level fully performs each essential function. The Senior III level is the seasoned professional for the following duties:

In addition to all the above, the Senior III level serves as a lead, handles the most complex issues with commercial and industrial customers and is required to perform these functions:

Required Education

Required Experience Qualifications

Five (5+) or more years of progressively responsible customer account management or Energy Account Advisor experience.

Knowledge Of

General: Customer account management principles and practices; customer relationship development strategies; marketing and sales techniques; customers business and decision making process; marketing strategy and tactics, effective sales techniques, techniques of negotiation and persuasion; techniques and methods of financial evaluation; performance reporting methodologies and Key Performance Indicators (KPI's); organizational performance and operational improvement. Applicable SMUD policies, and applicable management directives; the MUD Act and Civil Service Rules; databases and Microsoft SharePoint; advanced Microsoft Word, Excel, PowerPoint.

Skills To

Build and maintain successful customer relationships; identify and articulate market and customer requirements; conceptualize innovative and practical solutions to customer issues; develop sales and marketing proposals responding to customer needs; listen effectively to identify opportunities and solutions; deliver formal presentations to customers and the public; provide value-added recommendations to customers, research energy efficiency methods, practices, and equipment.

Desirable Qualifications

Physical Requirements

Applicants must be able to perform the essential job functions with or without a reasonable accommodation.