Sr Specialist, L&I Employee Programs & Services

Overview

The Senior Specialist in Employee Programs & Services plays a pivotal role in driving the strategic oversight, delivery, and continuous improvement of high-impact development initiatives that support early career growth, supervisory readiness, technical specialization, and project leadership. These programs include rotational experiences for emerging leaders, structured pathways for aspiring managers, targeted training for frontline supervisors, tuition support and academic credit recognition, and certification tracks in project management, power systems, and engineering disciplines. The Senior Specialist partners across all levels of the organization to ensure these offerings align with employee aspirations, corporate priorities, and evolving business needs. Acting as a trusted advisor and strategic partner, this role fosters strong cross-functional relationships, drives innovation in learning experiences, champions a culture of continuous development and operational excellence, and actively promotes the desired cultural behaviors across the enterprise.

- Program Oversight & Delivery: As a key contributor to the Employee Programs & Services team, the Senior Specialist leads the strategic management and execution of high-impact early career and technical leadership development initiatives. This role is instrumental in fostering a culture of growth and career ownership across the organization. With a strong emphasis on leadership development and a deep understanding of core business operations, the Senior Specialist ensures that programs, activities, and events are thoughtfully aligned with both employee aspirations and enterprise priorities. The role also drives continuous improvement by creating and implementing program enhancements that reflect evolving organizational culture and strategic direction.

- Program Administration: Leads the coordination, facilitation, and administration of flagship development programs including: Leadership Development Program (LDP), Tools for Employees Advancing into Management (TEAM), Leadership Academy for Supervisors (LAS), Tuition Aid, National College Credit Recommendation Service (NCCRS), Power Technology Certificate Program (PTI Transmission), Distribution System Engineering Certificate Program, Comprehensive Project Management (CPM), and Project Risk Management (PRM). Ensures seamless day-to-day operations of these programs, maintaining high standards of delivery and participant engagement.

- Tuition Aid & Educational Services: Handles Tuition Aid Administration activities to include the processing of applications and reimbursements, reporting, and program presentations. Promote awareness of program offerings and align program participation with the companys commitment to workforce education and advancement.

- Design & Facilitation: Design and deliver engaging presentations, seminars, and workshops that cultivate career growth and leadership readiness across the organization. These learning experiences are tailored to empower employees with the skills and information needed to navigate their professional journeys and prepare for future leadership roles.

- Stakeholder Engagement: Develops and fosters strong partnerships across all employee levels to provide consistent support, expert guidance, and strategic counsel. This role serves as a trusted advisor, helping employees, managers, and mentors navigate development opportunities, align with organizational goals, and foster a culture of continuous learning and leadership growth.

- Support Partner: Collaborate with Learning & Inclusion teams to support enterprise-wide development initiatives, including the Business Academy.

- Supervision & Coaching: Serve as a Leadership Development Program (LDP) Supervisor, providing direct oversight and developmental support to program participants. Act as the central liaison between LDP Associates, their assignment managers, mentors, and the LDP Committeeensuring seamless communication, alignment of expectations, and a cohesive developmental experience.

- Vendor & Contractor Management: Serves as a corporate liaison to external customers, contractors and vendors, in order to provide educational service program support (i.e. Tuition Aid, NCCRS, PTI, etc.).

- Safety & Compliance Leadership: Ensures compliance with the Companys safety, health, environmental, and Workplace Inclusion programs.

Qualifications

Required Education/Experience

- Bachelor's Degree in Leadership Development, Organizational Management, Human Resources, Business, Finance, Project Management, or a related business area and five (5) years of relevant work experience.

Relevant Work Experience

- Minimum of 5 years of experience at the exempt level with any combination of leadership development, organizational management, project management, business, managerial/supervisory experience, coaching, problem solving/decision making, consulting, presentation, and/or related experience focused on employee development and results, required.

- Strong written and verbal communication skills, required.

- Proficiency in Microsoft Office including Word, Excel, Outlook and PowerPoint, required.

Skills and Abilities

- Articulate and responsive to colleagues

- Effective interpersonal skills

- Effective leadership skills

- Effectively coaches and delivers constructive feedback

- Demonstrated analytical skills

- Excellent interpretation of complex statistical data

- Demonstrated problem solving skills

- Ability to simultaneously handle multiple priorities

- Assumes personal responsibility for actions

- Demonstrated ability to maintain confidential information

- Demonstrates a high level of accuracy, even under pressure

- Possesses flexibility to work in a fast paced, dynamic environment

- Maintains a high degree of professionalism

- Demonstrated time management and priority setting skills

- Excellent collaboration and team building skills

- Friendly and service-oriented

- Performs work independently with minimal supervision

- Demonstrates a high commitment to quality

Licenses and Certifications

- Driver's License Required

Physical Demands

- Ability to push, pull, and lift up to 25 pounds

- Sit or stand to answer a phone for the duration of the workday

- Sit or stand to use a keyboard, mouse, and computer for the duration of the workday

- Possess manual dexterity and the ability to use hands for the duration of the workday

- Ability to stoop, bend, reach, and kneel throughout the workday

- Stand to use/operate office equipment for the duration of the workday

Additional Physical Demands

- The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.

- Must be able and willing to travel within Company service territory, as required.

- Must be able and willing to participate in after-hour company events, as required.