Sr. Sales & Service Specialist

MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution market sectors worldwide.

Job Purpose

The Senior Sales & Service Specialist is responsible for delivering business-to-business customer service through the order process of pipe, valves, and fitting products (PVF). The Senior Sales & Service Specialist creates and/or enters quotes, processes customer orders, and resolves customer issues. The Senior Sales & Service Specialist plays a critical role in maximizing value for customers while driving MRC Global strategies for safety, gross margin growth, and financial/operational performance.

Key Duties & Responsibilities

- Quote large bid events in partnership with supply chain, regional sales management, and supervisors.

- Collect feedback from customers following bids to strategize winning future business

- Identify and actively pursue sales opportunities to significantly contribute to overall sales growth.

- Ability to proactively engage with customers and utilize product knowledge to make recommendations and offer add-on solutions that maximize customer delight and drive sales growth.

- Apply an expert-level understanding of the market for individual product categories.

- Price products to concurrently maximize margins while winning bids.

- Providing customers with the most sophisticated support in terms of PVF solutions to include alternative product offerings and address the most complex customer needs.

- Respond to customer requests for quotes by sourcing products from existing Company inventory or buying them out externally.

- Build quotes that simultaneously create value for the customer and profitability for MRC Global.

- Utilize MRC Global systems/software to create quotes, locate available products/material, process customer orders, create vendor purchase orders (PO), and other tasks related to customer needs.

- Adhere to customer contract requirements related to pricing/non-contract pricing, freight, delivery schedules, and KPIs.

- Compiles reports and assesses data and trends on customer accounts to review with management.

- Conduct complex negotiations with vendors on behalf of the customer.

- Verify the on-time shipping/delivery status of pending inbound and outbound shipments.

- Communicate status proactively with the customer and adjust product sourcing efforts if needed.

- Proactively respond to customers’ needs and concerns, and with a problem-solving approach to challenges of the highest complexity.

- Validate that products specified in customers’ quote requests are permitted per their respective approved manufacturers’ list (AML) or customer-provided specifications.

- Reference customer processing guides and other tools/resources to maintain familiarity with customer preferences/processes.

- Consult with manager, other MRC Global departments, and suppliers as necessary to create the best possible customer experience.

- Service next-level customer needs, including orders involving externally sourced labor, return material authorizations (RMA), purchase order changes, and orders involving special invoicing needs.

- Communicate responsively and professionally with customers, suppliers, and coworkers to execute all main steps of the order process.

- May serve as team lead for training, development, and mentorship of other team members.

Required Experience

- Typically requires four plus (4+) years of related experience with PVF products.

Skills & Abilities

- Possess in-depth knowledge of customer requirements for one or more of MRC Global's key accounts.

- Ability to source material, to include both in-stock product and external vendors.

- Attention to detail.

- Works with a sense of urgency and can proficiently and accurately process a high volume of sales orders.

- Execute role with minimal supervision.

- Intermediate capability in Excel, Outlook, Word, etc., and advanced knowledge base in MRC Global’s proprietary software to work efficiently.

- Ability to communicate and promote ideas and transfer detailed knowledge to others, including training or mentorship of others.

- Ability to effectively present information in one-on-one and small group situations.

Working Conditions

- Frequent driving/traveling.

- Able to interact with others frequently.

- Most work is performed at a desk or in front of a computer.

- Able to sit/stand for long periods of time.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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