Sr. Manager, Analytics and Performance Management

At Gexa Energy, a NextEra Energy Resources company, we provide reliable low-cost energy solutions. Focused on customer satisfaction, we offer innovative electricity plans tailored to the diverse needs of Texas homes and businesses. If you're passionate about making a difference in the energy industry and delivering exceptional customer experiences, join our team today.

Position Specific Description

Do you want to make a positive impact by ensuring that our operations department is firing on all cylinders and our customers are satisfied? Join NextEra Energy Resource’s retail energy division focused on maximizing customer satisfaction through optimal operational performance. This role is responsible for all analytics and performance management within the operations function.

Job Overview

The Sr. Manager of Analytics and Performance Management will report directly to the Sr. Director of Operations. In this role, they will be responsible for all analytical and project management functions within Operations. The role will ensure that billing, transaction management, credit, collections and the call center are operating optimally through advanced analytics and performance management tools. The Sr. Manager of Analytics and Performance Management will be responsible for deep dives, strategic analysis and presenting findings to upper management. The role will support all system and M&A activity and will be responsible for ensuring that appropriate reporting is developed, existing reports are accurate and operations acheives metrics. The Sr. Manager of Analytics and Performance Management will need to be able to write SQL queries to extract data from various systems. In addition, the qualified candidate will have responsibility for vendor management, performance optimization and cost mitigation strategies.

Job Duties and Responsibilities

The core duties of this role involve:

The most valuable skills for success in this role will be:

Required Qualifications

Job Overview

This job manages the day to day activities of the organization, including throughput processing, exception monitoring, metric tracking and issue resolution consistent with an optimally functioning business unit.

Job Duties & Responsibilities

Required Qualifications

Preferred Qualifications

NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Click here to learn more.

Employee Group: Exempt Employee Type: Full Time Job Category: Finance, Accounting & Business Analytics Organization: Gexa Energy, LP Relocation Provided: Yes, if applicable

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law.

NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to recruiting-coordinator.sharedmailbox@nexteraenergy.com, providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-4748. Please do not use this line to inquire about your application status.

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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