Sr Field Service Representative OE39

Requisition ID: 109601

Share Our Purpose. Be Yourself. Feel Valued.

People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.

We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey.

About American Water

American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water’s 6,500 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

As one of the fastest growing utilities in the U.S., American Water expects to invest $40 to $42 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.

American Water has been recognized on the 2023 Bloomberg Gender-Equality Index for the fifth consecutive year, ranked 18th on Barron’s 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency’s WaterSense® Excellence Award, among additional state, local and national recognitions.

For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram.

Position Information

Posted Range:

$28.59/hour

This position may be eligible for annual incentive pay and contracted increases as determined by the collective bargaining agreement, and you will have the opportunity for continued salary growth.

In addition to compensation, you will be offered a comprehensive benefits package including 401(k), Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more!

American Water is also proud to offer employees learning opportunities and work experiences to grow professionally!

- #LI-Onsite

- #LI-MR23

Primary Role

No Experience Required!

This is an entry level position with on-the-job training.

Requires a valid California Driver’s License with minimal moving violations, a high school diploma, or the equivalent. Employees hired or transferred into this role must obtain a California State Water Resource Control Board Distribution Certificate 1 within one year of hire or transfer.

Key Accountabilities

Under the supervision of the Operations Supervisor, performs duties such as the following depending upon the assignment:

- Drive a company vehicle.

- Read, troubleshoot, repair, install, replace and test water meters.

- Initiate and terminate water services.

- Provide superior customer service with customers face to face or over the phone while responding to customer inquiries/complaints.

- Works with various equipment including meter reading devices, cell phones, laptops, and larger construction equipment.

- Special projects and assignments as required.

- Must be comfortable working alone

- This role will be either M-T 6:30am to 5:00pm or M-F 6:30am to 3:00pm

Knowledge/Skills

Position requires the ability to work with little direct on-site supervision. A portion of the position is sedentary driving a company vehicle. Another portion of the position is done outside with exposure to the elements. Position requires ability to perform labor-intensive activities such as:

- Lifting 50lbs unaided

- Working long hours. Overtime included.

- Walking and/or climbing, bending, stooping, and kneeling on varied terrain for long periods of time.

- May require working in hazardous work areas including high traffic roadways, trenches, excavations, confined spaces, elevated areas, and backyards of private properties.

- Digging.

- Potential exposure to poison oak, insects, reptiles & animals.

Experience/Education

- Requires a valid California Driver’s License with minimal moving violations

- High school diploma, or the equivalent is required

- Holds a California State Water Resources Control Board Distribution Certificate

- Employees hired or transferred into this role must obtain a California State Water Resource Control Board Distribution Certificate 1 within one year of hire or transfer.

- Must possess basic computer skills

Competencies

Champions safety

Customer obsessed

Cultivates innovation

Nimble learning

Drives Results

Collaborates

Join American Water...We Keep Life Flowing™

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.