Sr. Application Support Analyst - ePermitting

This is a non-merit system, employment-at-will, long-term contract position. This role is eligible for a hybrid work schedule.

The Sr. Application Support Analyst-ePermitting provides functional and technical guidance for the maintenance, support, and renewal of line-of-business (LOB) applications in one or more of the following functional areas: ePermitting, Oracle Work and Asset Management (WAM), Cityworks, and ProjectDox.

Working within cross-functional teams, the Sr. Application Support Analyst provides life-cycle support of LOB applications including application life-cycle planning and application maintenance and production. The Analyst is also responsible for on-call support, end-user support, including responses to ad-hoc end-user requests for application enhancements, and custom programs and reports development.

In the system renewal phases, the Analyst supports and provides leadership in business case development and refinement, market surveys and technology assessment, business and functional requirements development, system acquisition support (e.g. RFP, cost estimation, etc.) for system software and implementation projects, system implementation support, and production support.

Essential Functions

Other Functions

Work Environment And Physical Demands

Business casual office environment

Required Knowledge, Skills, And Abilities

Minimum Education, Experience Requirements

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