Oncor Electric Delivery

Associate Application Support Analyst

LocationFort Worth, TX
Job TypeFull-time

About This Job


Salary Range: $62,499-$83,332


Relocation offered: No


About Us

Oncor Electric Delivery Company LLC, headquartered in Dallas, is a regulated electricity transmission and distribution business that uses superior asset management skills to provide reliable electricity delivery to consumers. Oncor (together with its subsidiaries) operates the largest transmission and distribution system in Texas, delivering power to nearly 4 million homes and businesses and operating more than 143,000 miles of transmission and distribution lines in Texas.


Position Summary

As an Associate Application Support Analyst at Oncor, will be primary front-end support for data and labor reporting within Oncor’s systems and mobile apps. This role is responsible for providing timely, professional and comprehensive day-to-day functional support to internal and external customers regarding the use of software applications, databases and processes associated with the maintenance of Transmission assets. In addition, you’ll assist with application training and are responsible for the quality assurance of the data within Oncor’s systems.


Key Responsibilities

Provides functional support and oversight of aforementioned applications via direct interaction with Transmission end users.
Assist in initial triage and daily documentation of all reported incidents.
Provide daily logging of all end user interactions derived from phone call and email requests in our service request portal.
Support all reporting, tracking, testing and implementation of application and system issues.
Performs all essential aspects and functions of the job as well as any other specific job requirements.


Skills

Excellent Microsoft Office experience.
Must be adaptive and comfortable with rapidly changing objectives.
Possess excellent application support management skills.


Education & Experience

High school diploma, GED, or equivalent and 1+ years of relevant experience required.
Applicants with Bachelor’s degree encouraged to apply.


Measure Of Success

Familiarity with the Oncor Transmission system station one-lines.
Be proactive in completing tasks and projects in a timely manner and report on progress.
Keep supervisor informed of ongoing tasks and any questions or concerns.
Supply updates on as needed but not less than once per month on asset location additions and changes.
Diligently monitor progress of all tasks and projects and deal with questions or concerns efficiently and knowledgably.


Benefits

At Oncor, we offer a comprehensive set of benefits, compensation and performance management programs designed specifically to attract, retain, motivate and reward our high-performing workforce. Our supportive and inclusive culture allows every team member the opportunity to thrive and make a difference. We invest in our employee’s success and well-being by offering such things as:

Annual incentive program.
Competitive health and welfare benefits (medical, dental, vision, life insurance).
Ability to earn wellness incentives (up to $2,000 in 2025) and other wellbeing resources.
401k with dollar-for-dollar company match up to 6%.
401k match with student debt program.
Cash balance pension plan.
Adoption Assistance.
Mental health resources.
Employee resource groups.
Tuition reimbursement.
Competitive vacation, 10 company holidays and 2 personal holidays.
Paid parental leave.
Salary continuation for up to 6 months for approved employee illness or injury.
Other perks such as commuter benefits, electric vehicle incentive program, appliance purchase plan.

Participation in benefit programs for employees in collective bargaining units is subject to the applicable collective bargaining agreement.

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