Application Analyst II

Job Summary

The Application Analyst II for the Contact Center, MyAccount position within the Customer Technology pillar in Gas Technology Services will have responsibility for helping to refine requirements and create functional and technical designs for custom applications to support the Contact Center and MyAccount applications utilized by Southern Company Gas. This includes requirements and designs to build and support of interfaces to Southern Company Gas COTS applications. Analysts will work closely with our Business System Analysts, Technology Planning Analysts (TPAs) Business partners and BOTS partners to understand business requirements and refine into Functional and Technical designs. Additionally, Analysts provide system knowledge required for production support and incident remediation as well as identifying the difference between an incident and a change request.

This position reports to the Supv, IT (Contact Center, MYA)

Application Analyst, II – Essential Duties Include

Skills/Experience

Southern Company (NYSE: SO) is a leading energy provider serving 9 million residential and commercial customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy infrastructure company with national capabilities, a fiber optics network, and telecommunications services. Through an industry-leading commitment to innovation, resilience, and sustainability, we are taking action to meet our customers’ and communities’ needs while advancing our commitment to net zero emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture and hiring practices have earned the company national awards and recognition from numerous organizations, including Forbes, Military Times, DiversityInc, Black Enterprise, J.D. Power, Fortune, Human Rights Campaign and more. To learn more, visit www.southerncompany.com .

Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and benefits will also be provided during the hiring process.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Identification: 11859

Job Category: Information Technology

Job Schedule: Full time

Company: Southern Company Services

Pay Range: 86,142.00 - 118,444.70 USD Annually: Base salary varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, and at the time of this posting, this is the reasonable salary range for this role.