thyssenkrupp Materials NA

Sr. Account Manager

LocationRichburg, SC
Job Typefull_time

About This Job

Your responsibilities

Job Summary

This position is a hybrid role incorporating inside accounts management with some supervisory components relative to the smooth transaction of customer service. This position includes all account management attributes pursuant to superior customer service as specified below, with oversight over other account managers and leadership of the group and associated metrics.

Job Description Key Accountablities:

Prepare and follow up on quotations as needed
Order entry and releases
Coordinate internal and external processing
Communicate via phone, fax and e-mail with internal and external customers
Provide timely customer service
Communications with Management/Outside Sales to keep account information current
Travel as needed
Train and motivate employees:

+ On system changes and/or upgrades + Sales concepts and etiquette + Product training

Maintenance of sales system files (i.e. pricing, lost orders, etc.)
Communicates market relevant information to the inside sales department as well as provide feedback from customers and outside sales representative.
Ensures that all personnel are aware of and understand established goals at the site, regional, and corporate levels.
Assist in contract negotiations when required
Reviews and manages SAP Sales related reports.
Assists in the maintenance and execution of the QMS system
Track employee performance against established goals and update employee file as needed in preparation of yearly performance review and feedback sessions.
Create/promote a positive and professional work environment
Assist sales with internal/external customer issues
Work with warehouse in resolving material processing and delivery issues


Account Management – including:

Planning/controlling inventory in accordance with customer forecasts and company turnover goals
Delivery scheduling and expediting
Price maintenance and updating
Growth of market share
Meets TKMNA Employee Attributes/Competencies

The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Qualifications:

Minimum Requirements:

Product knowledge in Aluminum/Stainless Steel is a plus

At least 2 years Inside Sales or Customer Service experience
Excellent computer skills, including Excel, Word and Microsoft Outlook
Interpersonal skills necessary in order to sell, negotiate and close business with customers


Preferred Requirements:

Bachelor’s Degree in a related field or comparable experience
SAP experience preferred but not required
Attention to detail in order to evaluate customer’s accounts and orders
Effective communication and listening skills necessary when answering phone calls from customers and associating with peers.

Benefits Overview

We offer competitive company benefits to eligible positions, such as :

Medical, Dental, Vision Insurance

Life Insurance and Disability
Voluntary Wellness Programs
401(k) and RRSP programs with Company Match
Paid Vacation and Holidays
Tuition Reimbursement
And more!

Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable benefits information.

Disclaimer

This is to notify the general public that some individuals/entities are using the thyssenkrupp (“TK”) name, trademark, domain name, and logo without authorization. They are posing as employees, representatives, or agents of TK and its associated/group companies. These individuals/entities are fraudulently offering jobs online through texts, websites, telephone calls, emails, or by issuing fake offer letters. They are also soliciting jobseekers to deposit money in certain bank accounts or providing jobseekers with fraudulent checks to obtain banking information.

TK does not ask, solicit, or accept any monies in any form from candidates, job applicants, or potential jobseekers, who have applied to or wish to apply to TK, whether online or otherwise as a pre-employment requirement. TK bears no responsibility for money being deposited/withdrawn therefrom in response to such fake offers.

TK does not:

Send job offers from free email services like Gmail, Rediffmail, Yahoo mail, etc.;
Request payment of any kind from prospective jobseekers or candidates for employment;
Authorize anyone to collect money or agree to any monetary arrangement in return for a job at TK;
Send checks to job seekers; or
Make job offers through third parties. In the event TK uses professional recruitment services through a third party, offers are always made directly by TK and not by any third parties.


PLEASE NOTE:

TK strongly recommends that potential jobseekers do not respond to such fake solicitations, in any manner;
TK will not be responsible to anyone acting on an employment offer that is not directly made by TK;
Anyone making an employment offer in return for money is not authorized by TK; and
TK reserves the right to take legal action, including criminal action, against such individuals/entities.

TK follows a formal recruitment process through its own HR department and applications are evaluated by its HR department through pre-defined processes. Please visit our official careers website at https://jobs.thyssenkrupp.com/en to view authentic job openings at TK.

If you receive any unauthorized, suspicious, or fraudulent offers or interview calls, please email us at tkmna.employee.care@thyssenkrupp-materials.com.

We shall not accept any liability towards the representation made in any fraudulent communication or its consequences, and such fraudulent communication shall not be treated as any kind of offer or representation by TK or its group companies and affiliates.

Your profile

Company

With around 480 locations in over 40 countries, thyssenkrupp Materials Services is the biggest materials distributor and service provider in the western world. The broad service spectrum offered by the materials experts enables customers to focus on their individual core business. The area of Materials Services spans two strategic areas: global materials distribution as one-stop-shop – from steel and stainless steel, tubes and pipes, nonferrous metals and specialty materials to plastics and raw materials – and tailored services in the areas of materials management and supply chain management. An extensive omnichannel architecture offers 250,000 customers worldwide cross-channel, round-the-clock access to more than 150,000 products and services. A highly efficient logistics system ensures that all requested services are smoothly integrated into customer production processes “just-in-time” or “just-in-sequence. Ken-Mac Metals Divison Ken-Mac Metals is one of the leading distributors of aluminum, pre-painted aluminum and stainless steel sheet, strip and coil in the country, distributing products throughout the NAFTA region from eight plant locations and additional warehouse and distribution facilities across North America. In addition, they offer value-added coil and cut-to-length processing and blanking services. The company is one of the largest distributors of its kind, with one of the most respected supply chains, positioning Ken-Mac Metals as a preferred material source. thyssenkrupp Steel Services Divison thyssenkrupp Steel Services, a division of thyssenkrupp Materials NA, Inc., is a leading supplier of flat rolled, hot rolled, and hot dipped carbon steel products to the U.S. Marketplace, including galvanneal, galvalume, galfan and enameling steel. Our people, our suppliers, and our state-of-the-art service centers in Richburg, South Carolina, Woodstock, Alabama, Sinton, Texas, and Detroit, Michigan all supported by a network of stocking locations throughout North America, are dedicated to providing exceptional customer service to our customers from a variety of manufacturing sectors.

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