AFTI WatchDog

Account Manager

LocationCalgary, AB
Job TypeFull-time

About This Job


Account Manager – Post Sales

Location: Calgary, AB (Hybrid) Department: Account Management Reports to: VP of Sales

Are you a relationship-builder who loves helping clients get the most out of technology? Do you thrive on digging into data, solving problems, and making a real impact? If so, AFTI WatchDog wants you on our team!

At AFTI, we don’t just sell cutting-edge technology—we ensure it delivers long-term value. That’s where our Account Management Team comes in. We’re growing fast, and we’re looking for an Account Manager who’s passionate about helping clients succeed, preventing churn, and uncovering new opportunities for growth.

As an Account Manager, you’ll be the trusted advisor for our clients after the sale is made. Your mission: Make sure their WatchDog systems stay healthy, their teams stay trained, and their field operations run smarter than ever. You’ll work with both Keep Accounts (focused on retention) and Expansion Accounts (focused on growth)—and every day, you’ll be driving real results.


Key Responsibilities:

Keep Accounts – Prevent Churn & Maximize Value

Conduct quarterly or semi-annual check-ins (depending on priority)
Monitor unit health through WatchDog reports
Identify champions, provide training, and track value delivered
Keep our clients informed, supported, and satisfied


Expansion Accounts – Fuel Growth

Help clients move from pilot to full field expansion
Run biweekly/bimonthly account scans to highlight ROI and system value
Present real-world use cases (pump-downs, leaks, outages) to promote adoption
Lead regular strategic meetings and support field teams with training



What Success Looks Like:

Ensure retention rate for high-priority accounts
Ensure accounts have clear champions and up-to-date usage documentation
Ensure unit health across all active deployments
Expansion accounts progress to next sales phase



Qualifications:

3+ years in Account Management, Customer Success, or a similar client-facing role
Tech-savvy with a knack for translating data into action
Confident communicator who builds trust quickly
Comfortable working with oil & gas or industrial IoT clients (bonus!)
Experience with CRM systems and digital training platforms



Why Join AFTI WatchDog?

At AFTI, we’re revolutionizing remote field operations. Our technology helps field teams save time, improve safety, and make smarter decisions—and as an Account Manager, you’ll be at the heart of that transformation.

We’re a team that celebrates wins, supports each other, and never settles for average. If you’re ready to join a mission-driven company with real impact in the field, this is your next career move.

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