Shift Manager - Biggby Coffee

Biggby Coffee Shift Manager

Join us as we grow together personally and professionally! Four Generations of family leadership continue to make it our vision to leave people better than we found them. We are more than an oil company, convenience store or restaurant, we are a family! We are improving the lives of those we touch every day by valuing the customer, caring for our 1000+ team members, and supporting our communities that we are honored to serve.

POSITION OVERVIEW

The hands-on Shift Manager will oversee daily operations during assigned shifts at our coffee restaurant. This role is ideal for someone with leadership experience in food service who thrives in a fast-paced, customer-focused environment. The Shift Manager is responsible for supervising staff, maintaining quality service, ensuring operational efficiency, and delivering an outstanding guest experience. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Begin building your career and apply now for these great benefits!

BENEFITS OVERVIEW

- Family first atmosphere

- Benefits to fit your needs: Medical, Dental, Vision, Life, Disability, 401k

- Competitive Total Compensation Plans with 401k match

- Paid time off in your first year

- Team first environment

- Paid Gym Memberships

- Remote work in select roles

- Monthly teambuilding exercises

- Everyday Pay if needed

- Flexible Schedules to attend family events

- Professional Training

- Advancement opportunities

- Leadership Training

Essential Job Functions:

- Oversee the day-to-day operations of the store during scheduled shifts.

- Supervise baristas and kitchen staff, delegate tasks, and ensure smooth workflow.

- Maintain high standards of customer service, cleanliness, and product quality.

- Open or close the store as assigned, following proper procedures.

- Handle cash register operations, including balancing drawers and daily financial reporting.

- Assist with training new team members and reinforcing company standards.

- Manage inventory levels and restock supplies as needed.

- Address customer concerns promptly and professionally.

- Enforce health, safety, and sanitation regulations.

- Communicate effectively with upper management regarding staffing, performance, and shift activities.

Education and Qualifications:

- 1–2 years of supervisory experience in a coffee shop, café, or fast-paced restaurant setting preferred.

- Strong leadership and team-building skills.

- Excellent communication, time management, and problem-solving abilities.

- Experience with POS systems and cash handling procedures.

- Ability to lead by example in customer service, professionalism, and work ethic.

- Availability to work flexible hours, including weekends and holidays.

Physical Demands:

The Shift Manager role requires the ability to stand and walk for extended periods, often up to eight hours or more during a shift. The position involves frequent bending, reaching, and stooping, as well as the use of hands and fingers to operate coffee machines, kitchen equipment, and point-of-sale systems. Candidates should be able to lift and carry items weighing up to 30 pounds, such as boxes of supplies or containers of ingredients. The environment is fast-paced and may require multitasking under pressure. Effective verbal communication and visual acuity are important for interacting with customers and ensuring accuracy in food and beverage preparation.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position, in accordance with the Americans with Disabilities Act (ADA).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Education and Qualifications:

- 1–2 years of supervisory experience in a coffee shop, café, or fast-paced restaurant setting preferred.

- Strong leadership and team-building skills.

- Excellent communication, time management, and problem-solving abilities.

- Experience with POS systems and cash handling procedures.

- Ability to lead by example in customer service, professionalism, and work ethic.

- Availability to work flexible hours, including weekends and holidays.

Physical Demands:

The Shift Manager role requires the ability to stand and walk for extended periods, often up to eight hours or more during a shift. The position involves frequent bending, reaching, and stooping, as well as the use of hands and fingers to operate coffee machines, kitchen equipment, and point-of-sale systems. Candidates should be able to lift and carry items weighing up to 30 pounds, such as boxes of supplies or containers of ingredients. The environment is fast-paced and may require multitasking under pressure. Effective verbal communication and visual acuity are important for interacting with customers and ensuring accuracy in food and beverage preparation.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position, in accordance with the Americans with Disabilities Act (ADA).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.