Customer Service/Logistics Coordinator
Prairie Grove, AR
Full-time
$33,280-$35,360About This Job
Job Summary
We are a manufacturing company seeking a dedicated and detail-oriented in-house Customer Service and Logistics Representative. The ideal candidate will act as the primary point of contact for shipping vendors and customers, ensuring satisfaction through efficient communication, problem-solving, and logistical support. This role requires a proactive individual who excels in multitasking and has strong organizational skills.
Key Responsibilities
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Customer Service:
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Respond promptly to customer inquiries
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Address and resolve customer complaints or issues in a professional and timely manner.
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Provide accurate information about products, services, and order status.
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Maintain positive relationships with customers, ensuring repeat business and loyalty.
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Logistics Coordination:
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Manage the end-to-end order fulfillment process, including order tracking and delivery coordination.
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Communicate with the warehouse, carriers, and vendors to ensure timely and accurate shipments.
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Handle freight documentation, customs clearance, and other regulatory requirements as needed.
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Data Management:
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Update and maintain customer and logistics records
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Generate reports on order statuses and logistical performance.
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Identify trends or recurring issues and propose solutions for improvement.
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Team Collaboration:
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Work closely with sales, operations, and warehouse to ensure seamless service delivery.
Qualifications
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Education: High school diploma required
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Experience: 1–3 years of experience in customer service, logistics, or a similar role.
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Skills:
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Strong communication and interpersonal skills.
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Proficiency Microsoft Office Suite.
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Excellent problem-solving and organizational abilities.
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Ability to multitask and prioritize in a dynamic environment.
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Knowledge of logistics and supply chain operations is a plus.
Key Competencies
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Customer-focused mindset with a commitment to delivering exceptional service.
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Attention to detail and accuracy in handling data and documentation.
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Team player with the ability to collaborate effectively across departments.
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Adaptability to changing priorities and challenges.
Job Type: Full-time
Pay: $16.50 - $17.00 per hour
Benefits:
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401(k)
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Dental insurance
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Health insurance
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Life insurance
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Paid time off
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Vision insurance
Schedule:
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8 hour shift
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Monday to Friday
Work Location: In person
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