Service Support Specialist

Company Overview

For over six decades, we have been selling and servicing boilers in Colorado, Wyoming, and Western Nebraska, offering unmatched experience and an unwavering commitment to quality and safety as your complete packaged boiler room provider.

Summary

Your role The Service Support Specialist provides essential administrative and operational support to the service department. This role is responsible for delivering exceptional customer service, assisting with technician time entry, managing invoices, and supporting onboarding processes. The ideal candidate is detail-oriented, organized, and thrives in a fast-paced environment.

Key Responsibilities:

Invoicing

- Prepare and process service invoices accurately and in a timely manner.

- Follow up with customers regarding invoice status and confirm they have received the invoice.

Technician Time Entry Support

- Assist the Service Coordinator in recording technician time worked, Weekly payroll documentation and time off requests.

- Ensure accurate and timely entry of all service-related work hours.

Onboarding & Administrative Support

- Set up new service customers in NetSuite and confirm service appointments.

- Assist with onboarding new employees: Service App setup, email setup, mobile phone provisioning, and vehicle insurance clearance.

- Collect and organize documentation for badge clearances and certificates of insurance.

- Maintain contractor licenses and request permits as needed.

Customer Service & Communication

- Answer incoming calls for the main line and for the President, COO, and the Service team.

- Respond to email inquiries professionally and promptly via the company email account.

- Provide top-tier customer service to clients and internal stakeholders.

General Office Duties

- Enter and maintain sales/purchase orders in the system.

- Order office supplies, maintain office equipment, and coordinate vehicle maintenance.

Qualifications:

Qualifications:

- 2+ years of administrative or customer service experience, preferably in a service or operations environment.

- Proficiency with NetSuite and Microsoft Office Suite.

- Strong organizational and multitasking skills.

- Excellent written and verbal communication.

- Ability to work independently and collaboratively in a team setting.

This role requires:

- A customer-focused approach to revamp existing client relationships and grow our service business.

- Strong research of parts and job requirement to get accurate invoicing to the customer.

Pay range for this position: $20-28 per hour (40 hours per week – In office)

Job Type: Full-time

Pay: $20.00 - $27.50 per hour

Expected hours: 40 per week

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Health insurance

- Vision insurance

Work Location: In person