Job Overview
Emerald Fire is currently hiring for a Temporary Service Scheduler / Dispatcher to support our growing service team. This position is expected to last 5 months, with the possibility of becoming permanent based on performance and company needs. The Scheduler/Dispatcher plays a key role in coordinating field technicians, ensuring job efficiency, and maintaining high levels of customer satisfaction.
Key Responsibilities
•Schedule, confirm, and dispatch daily service appointments to field technicians
•Communicate with customers regarding appointment details, access requirements, and technician ETA
•Monitor ongoing jobs and adjust schedules in real-time to accommodate emergencies, delays, or cancellations
•Prioritize calls based on urgency, technician availability, and customer location
•Maintain accurate records in service software (ServiceTrade experience a plus)
•Ensure field staff have the necessary information, access, and materials for scheduled work
•Collaborate with quoting and invoicing team for job coordination
•Provide updates to customers on job status and follow-ups when required
•File, sort, and categorize service emails and records in an organized, trackable system
Qualifications
•Prior experience in scheduling, dispatching, or administrative support (fire protection or construction industry preferred)
•Excellent verbal and written communication skills
•Strong organizational skills and ability to manage multiple tasks simultaneously
•Proficiency with Microsoft Office Suite and cloud-based scheduling software
•Ability to stay calm under pressure and provide professional customer service
•Detail-oriented with a strong sense of responsibility and follow-through
•Team-oriented with a proactive and adaptable mindset
Job Types: Full-time, Temporary
Pay: $25.00 - $30.00 per hour
Expected hours: 40 per week
Benefits:
Schedule:
Ability to Commute:
•Gig Harbor, WA 98332 (Required)
Ability to Relocate:
•Gig Harbor, WA 98332: Relocate before starting work (Required)
Work Location: In person